ADMIRAL INN HAMILTON

DREADFUL FRONT DESK CUSTOMER SERVICE I gave this hotel a 2* ONLY because of the extremely RUDE young lady on the front desk, March 7th in the afternoon. She REFUSED to provide her name and this hotel doesn't wear name tags _ unusual for a hotel as this is a customer service issue. I checked in for 1 night, however, suggested I may need to stay for 2 nights. I have recently lost my son, suddenly, on Christmas Eve and needed to visit the Woodland cemetery, Field of Honour and arrange his headstone. The morning of March 7th I rang down to the front desk. I spoke with a charming young man who said I should pop along, any time, and just authorise my credit card for the 2nd night. I returned home from the cemetery early afternoon. My room was locked without access. I waited several minutes as nobody was at the desk??.? Finally, a dark haired 20 year old appeared. I explained I had been locked out. Yep, she said, "You MUST pay me for a new night". I asked her why as I was staying another night. Her RUDE response was, "I have a message that tells me I have to charge you." She never made eye contact OR explained why I had to pay. I tried to explain to her, if I was coming in as another NEW night, she would want another $200 deposit.. I tried to ask her why it wasn't simply going on my already opened account. The person said, "I'm doing what the message says and YOU are being rude to. Me!!" I was discussed that she had the audacity to accuse me of being rude. There was no explanation as to how the hotel prosesses payments, nothing. I asked to speak with her manager. Again, RUDE," my manager isn't here. " Then, she walked away from the desk into the back office. I watched her on the phone. When she returned she said, again, she was to collect the money for a new night. Now we are into a nasty dialogue one of which this person was digging in her heals. I asked her name and she stared right through me. Her eyes were piercing and defiant. Her lips refusing to speak. I asked again for her superior. With that, she turned around, said nothing, walked away and closed the door of the back office. I stood there trying to understand why I was ignored. Where had she gone? Did she quit? Was she ever coming back _ After several minutes she returned and handed me a _ handle. No words, no explanation, just a telephone. I asked her what it was for? "WELL, YOU ASKED FOR A MANAGER." On the phone was John, the operations manager... I explained the situation. John apologised for her atrocious behaviour and used the excuse that she was new. There was a 10min conversation where I was invited for coffee and asked what I wanted. A night's FREE Stay would have been appropriate, however, it wasn't offered. I ended up having my card authorised for the 2nd night. The person did not apologise to me for her rudeness, instead she, sarcastically said, "HAVE A NICE DAY." as I walked away. If any of my staff spoke to a customer the way she did, they would be terminated on the spot. The following morning, the nice gentleman was back at the desk, apologising for her multitude of errors. Apparently, there were several. A bereavement stay isn't the best way to plan a trip. Hotel staff need to be aware of a variety of personal situations... CNN does not work on your Cogeco cable. It has a serious delay issue. It must be with your cable provider as it streams on my phone _ The restaurant food is good, although slow. The bed is comfortable, although it wasn't made! As long as this person is on staff, I will not return!

Wouldn't stay again. Not the best place to stay, rooms were ok. restaurants not very good. Limited menu staff were ok . Can't really say to much more. As I was only there for one day and one night. But will not stay again. Its location iisnt that close to the hospital, if your going for medical, not with in walking distance .

Worst inn ever People here is dishonest, rude and they do no clean the rooms well, you may find yourself in a room next to bad people. Service here is really bad mostly service from the restaurant. They bring whatever they want.

Horrible neighborhood I didn't even stay here after driving up at 2:00 pm on a Tuesday and seeing multiple shady characters outside. To top it off, the entire hotel smelled like cigarettes and I was greeted by additional shady characters. It appears many people are living there, like a drug den with prostitutes.

Not bad We are a party of four, we have a family sized room on the 3rd floor, room has 2 double beds, large tv, coffee machine, nice sized bathroom, with a bath. It’s clean, comfy beds, all staff are nice and helpful. Parking is ok. Yes there are some people who are outside the building smoking, and it looks like there are people here who seem down and out, but I have had no issues with them, and you find some hotels in the uk also house evicted people. I am happy to stay here again. I did not hear anybody fighting or shouting. The maid is great, she cleans the carpet everyday. I have read the reviews before I booked, but I had a good stay, can’t complain about anything.