Airport Honolulu Hotel

Good proximity to airport with free shuttle We stayed here for one night due to an early morning departure. The main reason was for the free shuttle to the airport and to avoid having to travel back and forth into town. Comfortable stay, standard hotel room, grateful for air con even if a bit noisy. As with other reviews the disappointment was the restaurant who got my friends order wrong (sounds like the server misheard her) and the server looked at her like it was her fault. It then took nearly half an hour for the new meal to come out. Other than that it did its job which was to lessen the stress around an early airport arrival. We had good experiences with the shuttle which arrived on time and no wait.

Very poor service, especially in the restaurant. We had a stopover due to plane mechanical issue. The service in the restaurant was the worst I have experienced and the food was very average. The server was very rude. The hotel is very tired with a very noisy air conditioner. I would not stay here again.

OK for one night, close to the airport. Small, old and outdated property with small rooms, A/Cs that labor to cool and overpriced. Bed very uncomfortable. VERY Close to the airport but still almost 30 minutes as airport was super buys--ALL day. Airport shuttle is once and hour only and first come first served.

Disgraceful treatment of paying guests Given three incorrect meeting places for "free shuttle" that necesitated an hours wait to be pucked up, 3 phone calls & still driver drove right past us! Then had audacity to expect a $ tip per bag!!!! In the hotel's restaurant.  We had to wait some considerable time to be attended to, we ended up seating ourselves, getting our own menus and water, whilst the sole server juggled his other responsibilities. After a very ordinary fish & chips meal, with the thinnest fries we've ever seen & non existent service, we received a bill for the equivalent of AUD $90 to which not only had a 4% kitchen charge been added but additionally a further 18% service charge. Neither the meal or service justified this charge in any way. We left what we considered to be a fair and reasonable payment which more than covered the cost. For the AUD$ 75 cost we could have fed four people with a far better quality meal! As we had been unable to use our drinks voucher in the restaurant, after the meal we went to the bar in the same hotel to use our vouchers to get a drink. Whilst there a very disgruntled server from the restaurant and some ransom woman from the bar came and accosted us, snatching a jam jar of tap water we had brought round with us to finish at the bar! We were basically accused of stealing a jam jar of tap water whilst sitting at a bar in the exact same hotel, as paying guests! We brought this disgraceful behaviour towards paying guests to the front desk staff who were equally appalled at this atrocious behaviour towards their paying guests!

Decent for One Night This hotel is located very close to the airport and gets the job done. It is dated but clean. The airport shuttle is helpful though was very late when we needed to use it. The only real issue is that you can hear everything in the hallway - not great for light sleepers.