La Quinta Inn & Suites by Wyndham Houston West Park 10

Horrible staff - low life scum bag trashy thieves Robbed me. Bad customer service. Very unhelpful. Rude. Terrible with people. Dishonest. Liars. How did this lady make manager ? Replace her immediatly. She is not qualified.

hotel with the entrance & exit gates locked/where nobody on shift knows anything talk to manager if you can? Poor customer service is the overall reason for the rating/When I arrived it looked more like a prison with a big fence around the building but i seen this at Hampton inn too the big fence so I asked to see the room before I booked a reservation. The first room had a bad odor but did appear to be clean just dated. The second room had no odor and smelled good/there was a febeeze airfresher on the AC unit that made it smell okay. So rooms are hit or missI went to possibly park in back and it looked it hadn't been cleaned trash throughout the parking lot that should have been a warning but I wanted to use my points to pay so looked past it Then I used points to stay for free/so the lady at front took a $50 deposit via my card no problem/the next morning I recieved an alert it had posted to my account. When I checked out i ask about how to get the deposit back since they never actually posted in the past and was given the run around about talking to the manager who was unavailable/so i called back and was told the manager would be in at 5pm called at 5pm and was told the manager isn't working now/and that the person who took my deposit didn't have my card information in the system so they cloud not refund my deposit and they would have to ask the manager how to do it and i would get a call back I still have not got the call/it seems like a scam or front worke not trained correctly and need retraining

Great stay ! The staff was great checked in late and the front desk lady Lizbeth was expecting me with my room key made before I arrived felt welcome from the moment I stepped in she makes you feel at home explains everything through you will be left with no questions definitely recommend to stay here for a get away family or even business

Fair Room for improvement Location is great More work needed on cleaning Remodeling of the property required. Staff were quiet friendly though. Collected refundable deposit which is never refunded even after several weeks of staying there

Very nice Very nice and clean rooms will always go back to this place beautiful front desk lady. She was very helpful and friendly.it was well worthed my stay for the night at la Quinta inn definitely I'll go back soon.