Jay Peak Resort

Simply the best family ski resort in the East This is the best place in the East Coast. The service is A+ in terms of authentic desire to help. The rooms are fine - everything you need is there. The convenience is incomparable. We love it and want to return yearly. We just wish the food was better. But as they say on numerous promotional materials, "if you are not here for the mountain, you are not here". So, the crappy food is just an unforced error that doesn't lose the game. Go to Jay Peak Tram Haus Lodge. Wait!! Dont go. We dont want it to get too crowded. It is a gem.

Avoid if possible Please be advised that the return policy posted in the countertop is fake. The store declined to return an item inspire it was bough within last 24c had a box, a protective cover and we had a receipt.

Terrible Customer Service Experience EVEN before visiting Well, we didn't go yet, but their Customer Service already made me not wanting to visit the hotel. First - it's hard to reach them. Second - they don't reply to emails. Our experience so far is this: We got email room booking confirmation months ago, so I called to make sure the room is reserved (it's 9 hour drive for us, don't want to have unpleasant surprises when we get there). After staying on hold for 20+ minutes, I got an answer "if you got an email, it means the room will be available". I asked if she can still check to be sure. She didn't want to do it and just repeated what she said. I said, "fine, can we buy discounted waterpark tickets as it was offered in the email confirmation: we can get discounted tickets for the day of the arrival if we call and order them ahead. She said, "no, you cannot if you booked the room not from our website". We actually tried to book the room from their website but it showed as "no rooms available" for a few days of us checking the availability. So when one room available appeared on Booking.com - we booked immediately. She didn't want to discuss it further and hanged up. I sent an email to customer service describing the situation. Never got any response. I called again the next day (more than 24 hours had passed). Again after long wait time on hold, got a different lady, who said she'll go and ask someone if we can buy discounted tickets, then she came back and said, no you can't get discounted tickets, even if their email said so, that it was most likely "a glitch". After such treatment already don't want to visit this place. Also this policy on discounted tickets is ridiculous, obviously not with "customer satisfaction" in mind. The check-in time is 5 - 7 p.m. I read reviews that the rooms are never ready on time. If we are coming from the long trip with kids, and at least while waiting for the room go for an hour or two to the waterpark which is closing at 8 p.m. the discounted tickets offered for everyone, despite WHERE you booked the room. Ridiculous. Not happy, already doubt would go there again!

Lacking in most ways There aren't many options in walking distance to the slopes. So we picked this one. As soon as we walked in the room we started hearing loud stomping and banging from above. The room was nice enough, but the noise was unbearable. The walls are thin and the floors are even thinner. I'm not sure I've ever stayed at a hotel where you heard so much from other guests. There are a ton of children just roaming/running/screaming up and down the hallways. And if they aren't in the hallways then they're probably doing that in the rooms so you'll be hearing them either way. Front desk staff was nice, but they seem to have nothing to work with to move people or deal with the problems. The restaurants in the hotel (and base area in general) are pretty basic. Not all were open all the time and when they are open the food is just OK. This place definitely caters to a driving family destination with young children. So the place is run down and nobody cares if your kids wreck it more. The food is simple and options limited. Overall I would not stay here again nor recommend anyone without kids staying here unless your tolerance for noise is much higher than ours.

Does this place know what customer service even is?? So first, if the slopes close at 4 and check in isn't till 5 or 6 or whenever you finally have the room ready, what are tired snow sliders supposed to do for hours. Almost like that is on purpose so you have to go sit at a bar or restaurant or the waterpark and spend more money. And then second, no one here even cares that you have to sit around waiting for your room for hours. Like they are doing you a favor by cleaning it and getting it ready. And then my favorite part is the first thing you see front and center when you finally get in your room, is the tip envelope. (My favorite tip to leave in situations like this is "don't eat yellow snow" and it's so fitting being a ski resort!) The skiing was alright. Not the greatest weather and we all know Jay doesn't like to make their own snow much, so the trails were quite rough in spots. And a few of the lifts were down for weather or maintenance or whatever excuse they are using for the day. I left the trip feeling like Jay was going under. With a little research when I got home I find Jay is in receivership and desperately trying to sell. You could tell! Not a well run place. Needs new owners who know how to run a mountain and actually care about it!