Chateau Avalon, an Ascend Hotel Collection

Fantastic Stay! The castaway Room was incredible! The room was clean, spacious & so much fun. Staff was accommodating, very friendly & breakfast was absolutely delicious. Our only regret is not having time to stay longer. We loved this place & will definitely be back next time we’re in town.

Will be back in KC! Each room has its own theme and you probably couldn’t go wrong with any choice you make. The hot tubs are a great size, big enough for two people easily. The staff is extremely friendly and helpful!! The building itself is gorgeous, clean and in a fantastic location! We will absolutely be back and hope to experience every themed room!

Recommend for a couple’s getaway Our room was comfortable and clean. We stayed in the New York penthouse. Jacuzzi was great. Bed was comfortable. This was our first time here, and we’re glad we did. An easy and nice getaway without being far from home. Lots of restaurants and stores nearby too.

Beautiful exterior—-just ok interior The outside of Chateau Avalon is the best part of the experience. It truly is a beautiful building. We stayed in the Venetian room and it was just a normal hotel room, made very cramped by the decor. No amenities you would expect from a $300+ room. No bubble bath for the “jacuzzi tub.” Taking a shower in the said tub is a “use at your own risk” experience. It’s very difficult to get out without slipping. We ordered room service and asked for water with the meals. The lady bringing the food said she would come back with water but never did. The food was basically microwaved frozen food quality. The bed was comfortable. Room seemed clean. The TV is not a smart tv so no streaming or chrome casting. There was no hot water during our stay. We received a vague message from the hotel in the evening about working on a water issue, but never received any further updates. In the morning, I asked for an additional towel. When the person brought me the towel, he never mentioned the hot water being off. That was a really cold shower! No one made any efforts to accommodate spending an evening unable to use the tub or shower comfortably. Although, we also didn’t ask because we don’t have a desire for a credit to return. We stay at nice hotels all over the country, and this is not a high quality hotel. It’s worth staying if you have an event nearby, but I would not go out of my way to stay here for a romantic getaway.

Left scrambling to find replacement accommodation As my husband and I were eagerly anticipating a relaxing getaway to celebrate our anniversary, our experience at chateau avalon unfortunately fell far short of our expectations. We had booked a room with a hot tub, envisioning a romantic evening soaking in warm water and enjoying each other's company. However, the hotel was experiencing maintenance issues, resulting in a complete lack of hot water throughout the premises. This unexpected setback immediately dampened our excitement and left us feeling incredibly disappointed. Furthermore, the state of cleanliness in our room was unacceptable. False eyelashes were left on the nightstand, and the surfaces were coated in dust, indicating a lack of attention to detail in housekeeping standards. This only added to our dismay and discomfort during our stay. Despite the inconvenience, we decided to make the best of the situation and checked out in search of alternative accommodations. However, what should have been a weekend filled with celebration and joy turned into a stressful ordeal as we scrambled to find another hotel with availability on such short notice. The inability to enjoy the amenities we had looked forward to, coupled with the time and effort spent trying to salvage our anniversary plans, cast a shadow over what should have been a special occasion. Instead of creating cherished memories together, we found ourselves preoccupied with logistics and frustration. While we understand that maintenance issues can arise unexpectedly, and cleanliness oversights can occur, the lack of proactive communication or attempts to remedy the situation left much to be desired. As paying guests, we expected better service, accountability, and hygiene standards. In conclusion, our anniversary weekend at was not the romantic escape we had hoped for. We sincerely hope that the management takes steps to address these issues and improve the overall guest experience for future visitors.