INN ON WOODLAKE

Bring your own pillow The pillows were the hardest ones I've ever had in a hotel. The bed was fine--not great, but fine. The carpet needs some love. But the shower is amazing and the comp breakfast is great. It's our fifth time there, and the first time I think I didn't give it five stars (circles?). It just seemed kind of average. Some of the people at the front desk were super pleasant, but others kinda meh. The fire pit out back was nice, and the connective stores are interesting, although we felt bad the artsy store had closed after 35 years. The pizza we got next door at the golf swing place was amazing, as was the warm brownie with ice cream. Servers there were super sweet. We will go back, but with our own pillows.

Not romantic or upscale, but fine If you are looking for a nice romantic stay, this is not it. The hotel is about equivalent to a Courtyard, although the bathrooms in many Courtyards are nicer. The dark and dinky bathroom really surprised me. The bathroom also had a dirt problem, see photo, as well as bit of a musty smell. The shower does have multiple heads, but this just makes the tiny shower difficult to use. If you (or your child) are under 5’3”, the wall tiles will just spray you in the face. This is not adjustable and it’s too small to move away. Using only the dual overhead sprays has little water pressure. Shaving is very difficult because of the small size of the shower. We also had a strangely similar experience to an earlier reviewer regarding a room switch at check-in. We had booked a Tower King. When we arrived a couple hours early, we were told that our room was still being cleaned. No problem, lots of nice areas to wait. But when we came back to check in at 4, we were told that the Tower King was not available and we were given a Lake King. The clerk assured us that this was an equivalent room, maybe even better, but according to their posted rates, it was a 2 level downgrade. We travel a lot. Things happen with rooms, but other hotels have offered equivalent or upgraded rooms. If you are golfing in the area, this hotel is probably fine, although pricey for the level of comfort. For families or couples, better accommodations are available.

Good Experience We spent four days at the Inn on Woodlake during the week after Christmas. The staff is very professional and friendly. Housekeeping is excellent. We stayed in a one bedroom suite and of course, the Kohler shower and soaking tub were wonderful! Breakfast is provided each day and it’s quite good. This is a good hotel for people traveling with children as it’s less formal than the American Club. We would stay here again.

Clean, nice, but basic version of American Club I stayed here because I attended a conference at the American Club and I was too cheap to pay the rates there. This is kinda like a more basic version. It was pretty basic, but clean and the front desk staff were very warm and pleasant. The rooms were quiet, which was good because a college golf team was staying there for a tournament, but I never heard them. It's a little pricey for the quality (think Hampton Inn or Courtyard) but I guess you're paying for the proximity to the resort and main hotel. Also they are adjacent to a shopping center with a bunch of high-end restaurants and stores, if that's your thing. About a 10-minute walk to American Club.

Bad service over priced We had an unpleasant start that tainted the stay here, with cold and borderline rude front desk staff who handled the room check in. We get to our room to discover it’s not what we booked, we booked a room over looking the water. We get to our room overlooking a not scenic parking lot. My husband goes down and asks to be moved and the receptionist argued we were in a nicer room than we booked. We insisted on getting a room with a view like we asked so she told us to bring our stuff back down to the lobby (rude - thanks for making me lug it up there on their error to be rudely told to bring down) treated us like an inconvenience, having us awkwardly standing in the lobby while we are in people’s way because there no place to sit while we wait to hear about our new room. When we got to our new room, it was the same as what we were in, but with a view… so to tell us the wrong room she placed us in originally was an upgrade was a lie. The rooms were ok - personally not a fan of dingy carpet, it’s not sanitary, like a sponge soaking up the oils of other people feet. The bed was among the most uncomfortable I’ve slept in - hard spring mattress with not so much as a padded topper. I really hoped for the price a relaxing bed would be my minimum expectation. The bathrooms were nice, tho not cleanliest - black mold on the sink border. Also... I get the eco conscious aspect of not using single use toiletries, but it risks tampering and unsanitary conditions. I also think glass cups in the room is disgusting - I though COVID killed that but apparently not. The tv is small and looks like it’s from 2008, but the surround sound is a cool touch. No usb outlets other than on one side of the bed with a little alarm clock you could plug into. The room decor was mediocre, not luxury feeling at all… not a room I would want to spend any time relaxing in. Hilariously the only thing I was impressed with was the lobby restrooms - they feature a $5000 Kohler digital bidet toilet. We didn’t see any room service menu, breakfast is continental. I’ve stayed in Marriotts nicer than this hotel, but for the price, I stayed in the most luxurious and accommodating hotel, Vice Roy, this time last year for the same price as this mediocre over priced stay. This was… just a (uncomfortable) place to sleep. The only benefit is it’s attached to a strip of shops and restaurants, which is convenient (tho no coffee shops). Overall, I won’t be returning and will be warning friends and family to spare themselves the mediocre over priced experience of “destination Kohler”