The Plantation Inn

Deceptive booking This is a "traveler be forwarned" review. I was looking for lodging during my stay in Hawaii this coming November and I saw what looked like a nice boutique hotel in Laihaina and they were running a "promotion". After looking at the room I thought it might be nice and so I booked a room. After surprising the wife she decided she'd rather stay in a full service hotel and so I called to cancel my reservation only to be told it was non-refundable. Surprised I looked at my confirmation and there under "CANCELLATION POLICY" it said "Reservations cancelled more than 15 days prior to arrival a $25 cancellation fee will be charged." No problem right? No. Above in the section begining with "A Suite Deal 20% off", buried in the text is "This promotion is noncancelable." Should I have caught that? Sure. Yes, it's buried in another section and the Cancellation Policy makes no reference to any further details. And so booking a room as I usually do with big hotel chains I discover these guys sneaked one in on me. Shame on me. But you don't have to be a victim. Now, having worked with many smaller companies over the past few decades I know when you run into this sort of shenanigan it usually means the organization is having a hard time cash flow wise which usually means the company is cutting corners and looking for ways to get cash in the door even if it means burning some bridges. Shame on them. I spoke with the manager and her position was "A deal is a deal." And she's right, even if the other party is underhanded. Anyway, beware. Steer clear of these guys.

Lovely and Quaint This place is a hidden gem! I truly didn't want to share because of selfishness of the find,but,its the most fabulous bed n breakfast in town! But yet so quiet and serene! If you have a few days in line,give it a try and you'll experience the same serenity!

My Experience 2 Days at the Plantation Inn My experience. 2 Days at the Plantation Inn. I am disappointed. The Video is awesome. When I we get there it was a different story. We had a room on the second Floor. There was no help with your luggage. Two flights of stairs. The walkway upstair was disgusting . Our room #21 mattress was very uncomfortable and seemed to me worn out and needed to be replaced. The staff were professional and our breakfast was ok. There were cars alarms going off 3-4am. My opinion I wouldn't go back. The Hotel is in a great location but it needs lot's some Help. 375.00 two star my opinion. Mahalo .

Great location and friendly service My wife and I really enjoyed the location and value of this Inn. It was a quick walk to a central part of Front Street in Lahaina and really close to one of the best shave ice places on the island. The staff was super friendly and walked us to our building upon check-in. The included breakfast options are slightly limited but it's included and tasted good so no complaints.

Quiet quaint inn located in the middle of town We had a good stay. Breakfast and staff were great. Clean room in a quiet, old style inn/hotel. The pool area was also very clean and tidy. For the rate paid, we think that hair conditioner and body lotion should've been provided as basic toiletries/amenities. The clothes hanger on the balcony is a nice touch. Wifi worked well. The free parking was easy and plentiful. The location of the inn was perfect...secluded (quiet) but is a very short walk to shops and restaurants and a short drive to the popular beaches.