Disney's Grand Floridian Resort & Spa

Beautiful hotel but some drawbacks We've been visiting Disney for decades, and have stayed at many hotels on property, but this was our first trip to the Grand Floridian. The hotel is beautiful, and offers easy access to the parks by virtue of the on-site monorail. Rooms are very spacious and generally quiet; of course you can hear hallway noise if guests talk loudly or linger near your door. Our room, a theme park view, overlooked Bay Lake and offered such a peaceful retreat in the morning, with a nice view of the Electric Water Pageant and fireworks at night. I wanted to love the "GF", but honestly probably would not stay here again. Parking is a nightmare unless you choose to pay the valet fee; at this writing it is $39/day. There was no parking available in the main lot, so we were forced to park near the DVC villas. Apparently this is often an issue late in the day because of visitors to the hotel's restaurants. Our room was on the other side of the property, in the Boca Chica building. According to my pedometer, it was 1/3 of a mile walk. Not an issue in itself, especially if you love to walk, but try schlepping bags all that way. The valet who greeted us on arrival seemed disinterested once we said we preferred to self-park. I asked about dropping our bags and coming back for them after parking, and he said, "you'll have to go in and check with bell services." Contrast this with the Contemporary, where we stayed just a month prior - the valet took care of everything for us even though we self-parked, and greeted us so warmly. Everything is in the main building, therefore, if your room is in one of the outer buildings, you'll have to travel to dine, visit the front desk (if your magic band doesn't open the door, for example) or shop. Again, not an issue until it rains. On goes the poncho - but, it would surely be nice to have a covered walkway. I hardly ever write a critical review, because I know everyone tries his or her best. Many of the staff were outstanding, wanting to make you feel welcomed and valued. And, I love Disney, so there's that. Sadly, the GF fell short in a few respects. It will be the Contemporary or Poly, next time.

A perfect in every way trip! A fabulous stay in a beautiful hotel, where staff cannot do more to make a perfect trip. During a terrible Storm when monorail was down they arranged a complimentary taxi to get us to our dinner reservation. One family member needed assistance in the emergency department. An ambulance was called and we were given a voucher for our return taxi trip and follow up calls from the manager once we returned offering further assistance if required. I am not sure why people are complaining that the service is bad. Housekeeping was always done whenever we returned from the parks and we were always greeted with a welcoming hello. Food was great, including at Gasparilla Island Grill and Narcoossee was perfect. Fine food a fabulous waitress with good recommendations. We can’t wait to return.

Little Roach problem HEAVY Customer Service Problem We encountered a bug problem where a roach literally climb up to my leg at 6:00 am in the morning. Not only does this is a sanitary problem for a hotel priced at 600$ level, but the fact how front desk are dealing them is shocking. I reached up to the front desk supervisor Vicky and she basically blatantly believe this is not a hotels problem and basically offers no solution at her end. We want to do a room change, but she’s go through the check-in/out time schedule. I’m a frequent traveler and I know the standard CI/CO time, I’m not in a standard situation. And speaking from the fact, while I’m at the front desk, there have been 5-7 groups checking out. She said she is not sure what room category they are in, but she could easily find these information in the system. It’s a pest control problem and the hotel should be held responsible for it. An “I don’t care” attitude would not solve such problem.

Absolutely Never Again We came here in 2011 for our 25th wedding anniversary and it was amazing. Based off of that experience, my husband booked us to come back this June with some family members on the concierge level. It was a mess from the time we arrived. We stood in a long line to check in. Nobody had greeted us as they had in the past. There was some confusion as to payment , and the cast member announced to everyone in line how much money we owed even though my husband had tried to pay it ahead of time. they laughed it off and said yes our online system is difficult to navigate. The food at the concierge level was mediocre at best, - uncrustables, no water bottles. But what I am most annoyed about was the room Check policy that they have instituted in this hotel, they not only walked in on my son and daughter-in-law, but also myself and my daughter even though both times the door was shut with the do not disturb sign out front. We had gone to the parks earlier in the morning, came home when it started raining decided now would be the best time for a nap in the teeming down rain on vacation. The room had not been serviced from eight to one and while we took a nap with the do not disturb sign on. They knocked and came right in and just simply said visual room check , and when I confronted them, they just simply said it’s our policy to inspect every room every day it was embarrassing and potentially dangerous for my 19 year-old daughter if she was in the room by herself. This hotel has certainly lost all of its magic. I spent 10 days last summer at the swan and had a lovely time, I’ll be going back there again

A lovely place to stay with family A lovely hotel a lovely buffet for breakfast and lots of things for kids as well as adults staff are lovely and kind. Lots of activities to try. a lovely place to stay. The rooms are very clean and fun because they have a Disney speaker which sais messages from Disney characters we love it there.