Lodge at Port Arrowhead

Nice hotel, good location I stayed the weekend at this resort. The check in was easy and the staff were very nice. Our room was pretty updated and clean. Parking was right outside our room which was convenient. Bathroom was a little outdated but worked fine. Also air conditioner was a little noisy but we made due. Hotel also had free continental breakfast which was nice. Would stay here again.

Good Trip to the Ozarks My wife and I recently spent 3 days at the this resort. It was a pleasant stay and the staff was very nice and professional. The reason for the 4 stars is simply because of two things. 1) the continental breakfast was weak and stacked with very limited options. 2) our bathroom shower contained mold embedded in the caulk which should be addressed. I would like to say, however, that the staff of the Encore, the bar/restaurant on the same grounds are excellent. A special shout out to Dave, the bartender at the Encore. Dave is a one-of-a-kind bartender who will make you feel like family, treat with courtesy, and professionalism all with a sense of humor.

Stay review The bathroom in our room when we arrived had a white "stain" on the counter. At first I thought it was dried paint, however it was actually dried ha n d soap which wiped off easily. Also in the bathroom,every time you pulled the toilet paper the whole holder came out of the wall. The faucet in the bathroom was loose and everything you turned water on it moved around. Bed area was clean and the bed was comfortable. Disappointed they were out of regular coffee in breakfast room.

Don't Trust Everything You See We were here for a marriage retreat with approximately 350 people. We arrived on a Thursday. The front desk personnel were nothing but kind and helpful, but that's where the "good" stopped. As we settled into our room and attempted to freshen up, the water from the sink shot out at high speed, soaking my wife. When it was brought to the attention of staff, they said they forgot to tell us the water for our building had been shut off and that there was air in the pipes. The hot water in our entire building (main building) was not working properly and did not turn hot until Sunday morning (3 days without hot water). Even then, it was intermittent because it needed 2 full days to warm up. The staff tried to be accommodating and gave us a key two days in a row for another room in another building so we could have a hot shower. Since we were with a large group, we had also reserved the Event Center and the large banquet hall under the Encore. The Event Center had no heat, and it was 57 degrees when we had our first meeting. The next day to remedy the heat, they brought in an industrial kerosene heater and ran it for about two hours, causing several of our members to get massive headaches. Our room was never serviced, and we didn't even have a sign to hang on the door to request/decline housekeeping. At approximately 8:45 am, the housekeeping personnel walked to the end of our hallway, opened an outside door, yelled, "Incoming!" as they dropped a load of laundry off the balcony. We had a large catered banquet on Saturday night that was catered by the Encore restaurant. About half of our group received raw chicken, and they ran out of several other items before the second half went through the line. The Encore restaurant was nice, and I heard their dinner in the restaurant was great. The indoor pool was nice, as well. There is a very small workout center that includes 3 treadmills and one cable set. The rooms, while recently renovated, left a lot to be desired. They looked like the contractor wanted to do the job as fast as they could. At the end of the day, I would definitely choose a different location to stay.

Great place to stay and enjoy entertainment. The room was clean and very spacious. The food service and food was great at the Encore. They took great care of us for a birthday party. They have a lot of great entertainment and keep it going all year. It is nice to have this at Lake of The Ozarks