Cove Haven Resort

Poor management We stayed from 15 March to the 17th. We were celebrating my birthday and anniversary, which is on the 16th. I just want some opinions of what everybody thinks. We enjoy the hot tub and then went for a swim in the pool stayed in the garden of Eden apple and then got in the shower for dinner. As I was walking over to get my suitcase for an outfit, I fell and fractured my shoulder because of the wet floor .  I reached out to Bryan and he was a very arrogant that why is this his responsibility? I’m self-employed and still have to work with a fractured shoulder when I spoke with Bryan he said you seem to have misfortune at our resort last year. I was walking out of our hotel room Garden of pineapple again and the concrete was all broken and I sliced my foot open . I spoke with Mitchell and he gave us a buy one get one free night, which I thought was very nice . Bryan however said what are you looking for a free night? That’s what you sounds like you’re looking for. I told him it ruined our anniversary and birthday. I couldn’t even go to dinner next morning got up went to the hospital. They said it was sprained. If not better see an ortho wasn’t getting better. Saw an ortho and it’s fractured. Bryan seems not to believe me that I fractured it. I offered to send him the x-ray or a letter from my orthopedic.. maybe Bryan was having a bad day, but I was very upset after speaking with him. I did ask him if he thought the resort was up to par and he agreed that it is not. We have been in forever lovers for over 25 years so the amount of money I have spent I don’t even wanna think about but for him to treat me like that I thought was terrible. Just would like people’s thoughts maybe I’m in the wrong but when Bryan said he shouldn’t take no responsibility for this I was very upset. Just the way you spoke to me. I also made an incident report as soon as I came back from the hospital. Which made me lose a day and a half of our stay from the fall and the hospital visit .

Don’t ever go here ABSOLUTELY TERRIBLE!!! First we booked and paid a month in advance! We drive 9 hours to get here and arrived at 10 pm ( mind you check in is at 3 pm) to be told our room we paid for was unavailable due to issues I felt weren’t worth us not having a room. I had to argue for compensation and was told we would be refunded the first night and stay in a room for free… the room was terrible and the next day the room we paid for was dirty!!! Stuff was floating in the tub the tubs were dirty and brown stuff came out the faucet!!! The customer service is absolutely unacceptable the lady at the front tried to lie and say she could give me a final receipt to prove the refund because I knew it would be a problem! A month later it still hasn’t come !! Terrible I don’t suggest this place and at and should sue!!

Great time Great service beautiful place to come a d enjoy your stay with family and someone special. Don't need vehicle for much everything is at a close distance...i would come again. Prices are also reasonable and affordable. We look forward to coming again...thank you for tour service

Thrill of a life time The food and festivities is fantastic. Also the night cubs and dinner hall is Great.we also love the breakfast and dinner. The fire place and swimming pool is also very relaxing as well. Quiet rooms most of time.always love the game rooms and Bowling alley as well

Everything is very nice, the service is very friendly, it has everything you need to have fun and spend unforgettable mo The pillows are the fluffiest l ‘ve ever felt The room is beautiful The zacuzzi very nice I lovely Everything it’s beautiful It has a beautiful view of the lake really really this is spectacular. I am very happy to have discovered cove haven ??