Comfort Inn Lancaster at Rockvale

LOOK ELSEWHERE! Terrible hotel, even worse location! Listed as "shops near Rockvale" is not accurate on the description we used to book; the Rockvale shops are all closed and look as if they have been closed for about 5 years. There are no stores nearby or restaurants as well, unless you are good with walking to a Burger King for dinner. The closest Cracker Barrel is a good 1/2 mile walk. (We were on a bus trip and did not have transportation.) Regarding the rooms - prison-like. No curtains, no pictures on the walls, room was damp, dank, and moldy-smelling. Nails are popping through sheet rock and the lightbulbs flickered. Absolutely horrible.

Bus tour Hotel is going downhill. Chunks of plaster missing around heat/ac unit. Had a thousand legger crawling on ceiling and down the wall in our room. Told front desk about it. Past visits were excellent but this time changed in maintenance quality.

Do not believe any of the ratings online. Do not believe any of the online ratings for this hotel. It’s very old needing an update bad. There is no housekeeping. The rooms smell musty. The only way they get business is from cheap bus tours bringing unsuspecting elderly people here to Lancaster.

STAY AWAY FROM COMFORT INN AT ROCKVALE IN LANCASTER PA Stay away from the Comfort Inn at Rockvale in Lancaster, PA. ZERO STARS The Comfort Inn has taken a drastic turn for the worse even since the previous general manager, Troy Bresinger was replaced with the current general manager, JODI RODRIGUEZ. Stay away from the Comfort Suites Amish Country in Lancaster, PA because Jodi Rodriguez is also the general manager there. The Comfort Inn is very dirty, has bugs (spiders and ants) and whatever else might be in the room (see pics) and bloodied and stained mattress cover covering the mattress (see pics). CHECK YOUR BED before sleeping in it. You don’t know what you might find. The Comfort Inn staff are confrontational especially George who is not helpful to guests but is combative and argumentative with guests. Jodi Rodriguez, general manager, does not return phone calls or respond to emails. You have to call the corporate office to file a complaint about this hotel. The Comfort Inn advised that they do not have housekeeping services except if you stay 4 nights (there is no sign for that). They never clean the room during your stay only when you check out. The only sign they have located at the front desk blames the pandemic for staffing shortages (see pic). THE PANDEMIC IS OVER. It says a lot that there is a staffing shortage at the Comfort Inn and the Comfort Suites Amish Country managed by Jodi Rodriguez. Other Choice hotels provide housekeeping services. We will never stay at this Comfort Inn and any other property managed by Jodi Rodriguez. JODI RODRIGUEZ needs to be retrained and all of her staff on customer service and keeping a clean hotel for their paying guests.

Just OK Basic place, nice staff, decent free breakfast and parking. But, needed staff to reboot TV both nights (annoying), door badly needs rehanging and place felt dated. They don't service rooms nightly. Should be better for the price.