The WORST FRONT END MANAGER EXPERIENCE EVER at a “FAMILY FRIENDLY LOCATION” Across from Sesame Place After a very long, hot and frustrating day with my set of twins, I came into the Sheraton to rest for the night, and encountered a VERY IMPOLITE, IMPATIENT, and RUDE Frontend Manager by the name of Nakiya. I am not one to write complaints but, after a long day and irritable children, I did NOT need or expect to encounter this young woman who projected a condescending and helpless attitude. The hotel itself, is ideally PERFECT if you plan to visit Sesame Place. The view of the park was spectacular! However, if you had a long day, or need front desk assistance, please avoid Nakiya at ALL costs! Or you may run into some trouble or a bad attitude that would leave you feeling more frustrated than actually helped! No one wants to have a ruined wonderfully planned family friendly trip!

Very Convenient Booked this hotel with a deal with Sesame Place because my husband and I didn’t want to rent a car and this was the closest hotel (6 min. Walk) to Sesame Place. The lobby is large…surprisingly I thought there would be a lot of “Sesame Place” paraphernalia in the lobby but it wasn’t. The lobby was quite business like. The check was fast, there was an issue with the days we booked but the manager at the front desk cleared things up. The room was clean and ready when we arrived. There is a restaurant on the premises which was convenient since it was a tornado watch the day we came. However as expected it is a bit on the pricey side. The Hotel is smack in the middle of other food choices including a Boston Market, Chick Filet, Pizza Yeah, Primo Hoagie, Burger King, and toco Bell. The Mexican Restaurant (Margaritas Mexican) across the street offers a different option other than fast food including a large array of drink options. There was a small leak in the bathroom (from the room upstairs) when we called the front desk they responded immediately. We didn’t receive towels for the stay but when we called the front desk…they responded immediately. The pool and fitness center is located on the lower lever. There were plenty of towels for the pool and the Hot Tub. The pool closes at 10 pm. There is no life guard on duty, and no life vests for the little ones so bring your own if you have one. There is a corner panty on the lobby which offers snacks: salads, soda, water, and beer. The microwave and coffee machine is also located in the Corner Panty which my husband and I took full advantage of. Overall we enjoyed our stay and would recommend it for families that would like to be closer to Sesame Place. Just a note, you can walk to Sesame Place but there aren’t any “real” sidewalks. You have to cross a busy high way. But at the corner (next to Taco Bell) there is a light that allow you to cross over. An Uber was $9 for a 2 min. Ride. Just an FYI. You can also see Sesame Place fireworks from the hotel. Many of the guests just stood in front of the hotel and watched the fireworks…which was perfect for us because we did not want to walk back to Sesame Place just to watch the fireworks.

You won’t be disappointed Wr actually had to stay here on accident because we were too tired to drive back to Maryland after a little family daycation at sesame and I am so glad we did. Hotel is clean and the staff was helpful and friendly! Definitely will be booking again next time we are in the area. Our new go to hotel in PA!

Not worth it, left after 4h, no pool, staff lie, near motel quality TLDR: abandoned my stay after 4h and took the family home 1.5h away Pros: Only that it's 2m drive from Sesame Place's gate, and yet even this mere pro comes with the warning that it is not across the street practically because the park's sole entry is on far northwestern side whereas the hotels' on the fenced-in southeastern side. It is also not a reasonably walkable distance with toddlers due to very wide and high-traffic Oxford Valley Rd crossing. The architecture was fine, Sheraton style ballrooms and layouts and signage and such. There's a level labelled SPG though that program's gone, there are neither free breakfasts nor a Sheraton Club. Furniture quality and furnishings were similar Sheraton standard. Maybe a few other bits of mediocre rating are that the elevators work and no pests. The view while high is just that of suburbia complete with the whole checklist thereof. Now, the cons. Worth $70/nt not my $163/nt, to be frank, for a long list of reasons. Housekeeping left 1 hair on the bed and dozens on the carpet. Not ok as it suggests inferior cleaning atypical of hotels especially not ok during public health problem times. Maintenance however is visibly lacking with partially done repairs such as a hard spray foam for the shower drain gap and rust on the faucet. Furniture and finishes are visibly very heavily used and dated and overall the whole hotel needs a refresh or remodelling due to sheer use. The shower drain was unusably slow with a backup which is oh so gross. High family usage makes for a noisy hallway situation. The indoor (there's no outdoor one) pool was intentionally closed for 1+y yet staff lied in 3 ways. One, they said the pool motor was not received and yet that wasn't the reason as hotel reviews going back a year show. Two, they said the notice is on the site yet neither the Bonvoy app nor their Marriott site says so with only a notice in the post-reservation manager's email which is entirely insufficient to stop customer complaints. Three, they said the pool will be back tomorrow yet that is not true as I checked the next day by phone. Staff lying, intentionally or just out of desperation to avoid conflict, makes for a very awkward, trust-busting time. We overheard multiple families complaining about the same at the front desk. The single pane windows keep little heat out and are held in by only 12 screws which at these heights makes for a very nervous situation. The TV remote clearly never cleaned. Only 1 staff member upon checkin thus an unnecessary 20m wait per guest checkin as they peddle their $12 sandwich order-a-day-in-advance-on-paper thing as if to draw attention to lack of free breakfast. They use COVID19 as invalid excuse for removing service even as staff have no care for basically entirely unmasked everyone roaming the lobby. There are *so* many other inferior elements.

Above and beyond What a wonderful staff. Unfortunately, we were there because my brother passed away. A lot of us were from out of State, but we have a lot of local family. they allowed us to use their ballroom and keep social distance to gather after the funeral. They couldn’t have been kinder or more understanding.The rooms were also very clean. __