Fremont Hotel & Casino

Mrs. Moore Birthday week, Fremont Hotel and Casino F**ked Me Up on Check-In, my daughter was the Self- Service Bellwoman Mrs. Moore- 94yrs. and Ms. Moore-61yrs. This Our last visit. I am so dumbfounded, I (Mrs. Moore) have been vacationing here since the 1980s. On my 92 Birthday, I felt at home away from home; but this 94 Birthday, I feel like an unwanted guest. I and my daughter called Reservation Desk on the month, date and time of: 07/10/2024 around 6:12PM (my daughter parked to the side of the freeway I-15 east to call to verify that we will be late. Was said, "You have a leeway time of 4:00 PM - 2:00 AM). On the I-15 East, traffic was bumper to bumper. As we drove closer to Las Vegas I-15 exits, some exits were closed, under construction, or re-routed making exiting off the freeway more difficult. On check-in, my daughter (Ms. Moore- whom is the designated driver) and I, her Maternal Mother (Mrs. Moore- passenger/wheelchair possessor) drove up around 12AM at the Fremont Hotel and Casino into the Valet Parking. The Valet told us that, "The Bellman was not available to take your belongings to your room on account of change of schedule, that they were Under New Management, and that you would have to speak to the Front Desk concerning your belongings. There were two staff receptionists attending the Front Desk (Lady to my left and Gentleman to my right). She explained to us the process needed to check-in. While explaining the process, I asked, "What happened to the Bellman." Lady/She said, " He left early, everything was locked up and nobody had an extra key. That no one is allowed to help with your belongings." That sounds like there was only ONE Bellman. WHAT!! I told her, "If I would of known about that, we would have booked at another Hotel." Lady/She replied, "No need for Bellman if not asked." As if I was supposed to know what New Management has done with working hours of Staff at the Freemont Hotel and Casino ( I HAD TO HOLD MY BREATH ON THAT RESPONSE.) My daughter suggested, "Let's go to another hotel then." I said, "That I would lose my deposit, that is how they make their money (Their meaning the "Corporations' chain of Management"). So, I decided to pay the fees. My youngest daughter and her family from Texas made it here earlier (on 07/10/2024 before midnight); so, my daughter (who drove us here) called my daughter from Texas on her cellphone (to see if they could come down and help us take our belongings to our room. No replies back. So, we (Mrs. Moore and Ms. Moore) talked and made a plan for Ms. Moore-daughter) to take me (Mrs. Moore) up to our room (5th floor room #506), leave me (Mrs. Moore) upstairs in the room, take the wheelchair to the car and load our belongings upon it-the Wheelchair- (this took Two trips). Before Ms. Moore headed to the Valet, she went to the Front Desk (this time--two Ladies to my left and one gentleman to my right). Ms. Moore asked if she could get the time that we were Checked-In Room#506, she was given--12:42AM date: 07/1102024). Leaving the Front Desk towards the Valet to get our belongings from the car, he was very concerned about my daughter (Ms. Moore) pushing our belongings. He keeps an eye out on our car until she was done. (Have Upper Management to check their Video on 07/11/2024, around the hours of 1-3AM, you'll see a Black Woman- 61yrs./5"0' pushing a Wheelchair back and forth to the Fifth Floor). COMPALINTS: BAD REVIEW DOWNGRADES: 1. No Bellman after 6PM. 2. No full blankets in room, only foot throw cover, not full body. 3. No more: Keno, Restaurant (All-You-Can-Eat) Buffet. In room- Microwave, Coffee Machine/Cups compliments usually was in the room. (Before new management) 4. Outlets has circuit breaker extension cord halfway touching the carpet under the desk, not mounted. Dangerous!!!!! 5. No extra Blankets in closet, only extra sheets. 6. No Handicap Assistance for the elderly (93yrs. and 61yrs.) after 6PM (meaning - there is only ONE Bellman working at THIS hotel). 7. There is only ONE Valet. 8. While checking my TV messages in my room, the wrong date was visible: 08/24/2024. 9. I blame the incompetence of Corporate on how Fremont Hotel and Casino is being downgraded and that Lower management is only bidding to what Upper management wants to be done to this hotel and casino. These Human Beings of this hotel have no choice when Unions are against Human Being (Diversified Working Classes). Without Citizens or Non-Citizens/Working Classes these Corporations'/Companies would not have their billions (Wealth Legacies) with Real People and Not Robots (Robots need written commands-input/output). Greed pays less towards workers/employees' services'; but, wants more labor towards outcome of profit (Higher Resort + Property + Tax/Service Fees which involves no feeling of remorse to Staff working Longer Hours). 10. This hotel seemed more like "Hotel Homeless" and "Don't stay too long go-away-cation." GOOD REVIEW: 1. Service Valet parking was helpful and very polite. He needs more staff. 2. I do not blame Front Desk Staff, The Bellman, The Valet, nor Director of Operations for the shortage of staff, that is Corporate and Unions Labour fault. 3. Date: 07/11/2024 Time: 5:46PM--Spoken to The Bellman of Hotel on My daughter's cellphone (Ms. Moore) about situation regarding not receiving help with our belongings and my daughter using my wheelchair (Mrs. Moore) to take our belonging to the 5th floor to room #506. He continuously apologized for the inconvenience. I thank him for his concerns and do not blame him, its management and others above that. I told him to watch the video on: 07/11/2024@12:42AM after this hour, he would see my daughter pushing my wheelchair back and forth from a black car placing our belongings unto a wheelchair then walking calm, cool and tired towards the elevator up to the 5th floor to room #506. He said that he would make sure that my complaints would go to the right person in charge of hotel operations. 4. Date: 07/11/2024 Time: 5:55PM--Spoken to Director of Operations to verify my complaints that I told The Bellman on my daughters' cellphone. He was very remorseful of my situation. I told him pacifically that I had spoken to two guest that were charged for services' that they did not use online in their rooms and double charged for food they could not have ordered when they were asleep after 3AM. He said, "I will look into these and speak to the Corporates' about this, and again, I apologize." I told him," I don't blame you, its Upper Management and Corporates' downgrading (skimming) on Courtesy comforts away from Home." I thanked him for his time for calling. Phone call ended at 6:03PM. Whomever is reading this, Fremont Hotel and Casino is Under New Management.

Good stay We stayed here for the first time last month. We have stayed in Vegas a few times in different hotels. We chose this place as it is excellent from the Fremont street experience and because the price was very good for our first night, when we knew we'd be very tired after our 11 hour flight. Overall, the place is good for the price. The rooms are newly renovated so are ok. They are a little dusty etc and out view was not great. However if we were to get a good deal again we wouldn't hesitate to stay here again. Staff were very friendly and overall we had a good stay.

Great for the price Stayed in the Freemont for 4 days , its one of the older hotels, but it has been renovated. It's a great location to experience Freemont street ,people watch and see the older side of Vegas. Hotel has a smaller food court, A Tony Romas and various bars. Found the room smaller but it was fine, clean and in good condition. The Casino is the older ones so there is a slight odor of cigarette smoke around. There are a lot of restaurants and bars in the area as well as other Casinos. Yes, there are some homeless people in the area but they pretty much leave you alone. Yes, the location is loud in the evenings and overnight, we chose a room on a higher floor and to one of the sides of the building so the noise was minimal. Valet service is free to park your car. One thing that I have to give kudos to the hotel and staff, customer service was excellent, found all employees very friendly and helpful. For the price I found it a great stay, would recommend to anyone.

Fremont experience I spent three fun days at the Fremont Hotel and Casino. Check in was a breeze, Free Valet parking for guests. Rooms are on the smaller size but have been renovated and are really nice. Boyds has two other properties in the downtown area, so you have three options for building up your rewards points. If you have limited mobility like me, you can get around easily to all the properties on Fremont Street. Lots of dining options at the hotel and close by. The staff was friendly, and the cocktail service was tremendous.

Don't mind the reviews Rooms are newly renovated and clean. Small but very clean and updated, we liked it. I'm laughing at some of the reviews - people complaining about family friendly. You brought kids to Fremont Street because you thought a place lined with casinos, street bars, and half naked street performers was a great place for families? Or the one that had their phone stolen because they left it on a machine and now claim its a giant crime ring? Come on people. Some personal responsibility. Do some research before you go somewhere - Fremont Street is a really fun place for adults that like to party. It's loud late at night. And if you leave a phone lying around someone of the thousands and thousands of people might take it. Common sense. But the room at this hotel was nice, if you are an adult that likes Freemont Street fun.