Waldorf Astoria Las Vegas

Time to Re-think Staying Here I’ve stayed at WALV many times over many years as a Hilton Honors Diamond member. My primary attraction to the property is the lack of casino and the quality of the spa. With that said, in all my stays, I have never once received an upgrade (even from city view to strip view). I am told every single time that there are no upgrades available, even when availability shows as WIDE OPEN on their website. In addition, I am always initially told that no late check-out is available “due to capacity,” with no further help offered. I’ve been given this reason when their website shows tons of available rooms for check-in that day, including the room type I’m in. I would of course understand that they may not have enough housekeeping staff to clean all the rooms at particular times of the day if too many people were to check out late… except that MANY times, after being told that late check-out is not available, I’ve been subsequently told I can stay until 12 pm for $50 or 2 pm for $100. So, they actually do have late check out - they just don’t honor HH benefits - and prefer to extract more money from their most loyal patrons. Particularly because this is a high-end property, they could also offer solutions for guests when late check-out is not available. Such solutions at other hotels (of both lower and higher prestige) often include a hospitality room or use of the spa facilities for a short time, so that a guest can, for example, shower before heading home. Nothing here. On the whole, it seems like management doesn’t have much interest in helping guests or rewarding loyalty. Since my loyalty isn’t appreciated here, I might as well go to another non-gaming property like the Vdara.

CUSTOMER RIP-OFF HOTEL, DETAILS INSIDE DO NOT STAY HERE, Biggest Rip-Off Hotel in the world, Flight delayed & Cancelled, do you think they care, One of the Richest hotels in VEGAS, LOST MY 2- DAY STAY OF 518.00 DOLLARS, also would not change to next week if i could get in. terrible leadership, What's 2 nights on a different week, to keep the customer coming to the hotel, I'M there once a month. WILL NEVER BE STAYING THEIR NO MORE. LIKE THEY CARE ANYWAY . POOR POOR CUSTOMER SERVICE. Hilton management should be ashamed to TREAT THEIR customers this way, never again, ALL TOURIST, PLEASE DONT STAY HERE

Luxury Las Vegas Hotel that does its name proud. Great hotel and fantastic service. Daily room service was very good, including an evening turn down service. The in hotel “cafe” is a little pricey but you have to remember you’re in Vegas, everything here is marked up and you need to look around or head off strip for pricing sanity. Hotel is well situated on strip and set slightly back, almost within its own courtyard, good for privacy and security, if you need that sort of consideration.

Great Hotel at the Strip of Vegas Absolute great hotel. The area is right at the strip, safe security everywhere and the room with the view is just stunning. There Spa, Pool and service is great. If you don’t stay to long, book it, the price is worth it. They offer valet parking.

Excellent hotel! Excellent hotel within easy walking distance of many main attractions of Las Vegas. Hotel was clean, modern and had great amenities. Bed was comfortable with spotless linens, and there was plenty of closet and storage space. Doorman was courteous and prompt, check in was easy, and concierge took care of all requests. The hotel is non-smoking, and there are no casinos in the hotel, so it is a quiet oasis from the lights and sounds of Las Vegas.