Homewood Suites by Hilton Chicago-Lincolnshire

Recommended stay Nice place for road trip or business purpose stop. About 25 minutes from O’Hare. Right off the exit but not noisy at all. Plenty of parking. Spacious lobby seating with a cosy fireplace. Breakfast was quite good with plenty of healthy choices. Rooms are typically nice and spacious as home wood suites are. Late night checkin was great with the night manager - staff in general are super nice and polite. Not a lot of eating choices nearby unless one drives, but I got food delivered in 15 minutes straight to my door so no big deal.

Would definitely stay here again The rooms are clean, the beds were comfortable, the staff was helpful and friendly, what more could I ask for? I love that it had a full-size fridge two burner stove, top microwave, dishwasher, pots and pans, and dishes and silverware in the room.

Great place to stay! Overall great 2 day stay! We arrived late after 10pm and were greeted by friendly front desk staff. Our suite was spacious, clean, and as described. The kitchen was stocked well and had a full size refrigerator, dishwasher, stovetop and dishes. The bedroom had comfy pillows and bed. We enjoyed the hot items for breakfast but would have liked donuts or Danish too. The only real issue we had was that the sofa bed was lumpy and uncomfortable per my adult son. Other than that, we enjoyed our stay and highly recommend this Hilton hotel.

Fantastic! This is the best hotel! The room was very clean and well stocked with everything we needed. It was a great hang out for our new sailor to rest and rejuvenate. It’s in a great location right off of 94. Everything in the room worked great too! The staff were helpful and responsive! Breakfast was also great! Oatmeal, waffles, cereal, eggs, yogurt, muffins, toast, juice. We are so glad we chose this hotel!!

Know you might be asked to check out at 11pm to find somewhere else We had a 3-night stay with family of 6 people including 2 kids and 2 grandparents on a family vacation trip at the beginning of July. We stayed at the 2-bedroom 2-bath suite, which is the biggest suite in the property. We recently had great experiences with Homewood brand and thought to switch to start using Homewood properties for all our future travels, because their spacious 1-/2-bedroom suites that are really great for family, you have the extra living room space and the separate bedroom(s) for the convenience and spaces needed for the family to stay together. However, this stay at Lincolnshire property definitely changed our mind. ***The Incident*** Let me talk about the problem we had there first and then I can give you my normal review contents. I am again trying to be as objective as possible. We were arriving on Saturday after a full day of driving, I checked in on the app around 1:30pm in the afternoon as I always do, and arrived at the hotel around 6:30pm, and I asked a couple of extra keys from the front desk because I know the Hilton digital key does not always work (which I verified it didn’t work well at this property). We went out for dinner and came back around 9pm, after putting the kids to bed, the grandparents are in bed, we took showers and were ready to go to bed. We smelled urination in the bedroom, searched around for quite some time and finally figured out it was from the carpet area in between the two beds. Not sure if it was from kids before or from pets before (this property is known to have a LOT of pets staying, go read other reviews). It was almost 11pm and we just couldn’t sleep at all (we tried but the smell was too strong). It is hard to believe the hotel room service/cleaning staff didn’t smell it and didn’t clean it before letting the next guests check into this room. We then got up and went to the front desk, I explained and asked to switch to a different room. Then the surprise started, the front desk person first questioned why we didn’t tell them earlier and said we checked in at 1:30pm and gave us the face that we did something suspicious. At 1:30pm we were still 300 miles away, he then saw we actually arrived around 6:30pm (I am glad I asked for the extra keys when we arrived, otherwise I couldn’t prove we arrived at that time, that’s a lesson learned for sure and will need to make sure I do that every single time in the future so I can prove when I arrive at a property.). He then told us there is not a single room left (which I really doubted) that he could switch us to, which was still okay, however the next couple of sentences shocked me. He said we could check out now (after 11pm already) and find somewhere else, I said it is too late and we have young kids and older grandparents, he then said “it is never too late!” We were stunned and speechless for a whole minute!! We were helpless and couldn’t do anything else, we asked if he could give us some cleaning spray and he said they don’t have, and then we asked for several shower towels and went back to the room to cover the carpet, and back to the bed…… What a night of not sleeping! The next morning, around 8:30am, we went to the front desk again (he asked us to come back in the morning) and they already had the new suite ready for us and we saw there was a written note on the desk with our old and new room numbers on it. Well, I cannot confirm there was no guest checking out early Sunday morning and there was no room cleaning done early Sunday morning, but again I really doubted there wasn’t any room available 9 hours earlier. The rest of our stay was okay, no additional event or drama! Well, I don’t have to tell you how we feel about this property now. Is this really a Hilton property? Asking your guest to check out at 11pm on a Saturday night to find somewhere else to stay due to the hotel’s own problem??!! Stunning! Following is my normal property review content. ***Location and Parking*** The hotel is next to an exit off I-94 in the north suburban of Chicago, so it is kind convenient to go anywhere. There isn’t much in the close by area though, the closest restaurants and centers are several miles away. It is not inconvenient, but you would need to drive to everything else you needed. There were always spaces in the parking lot, which is good. We picked here because it is close to friends and family we are visiting. Going to Chicago downtown from here took about an hour on the Sunday we were there. You would need a reason to stay here, if you are just a tourist visiting Chicago, you wouldn’t stay here for sure. ***Facility and Room*** The facility looks much older than what some sources stated it was built in 2005 (it might be last renovated in 2005). Most Homewood properties we saw in other locations are fairly new, this might be a conversion from an older property. You can tell there have been newer renovations especially in the lobby area. We had a two-bedroom suite, which is very spacious comparing to a one-bedroom suite we had before and definitely much bigger than a standard hotel room. There are very few two-bedroom suites at this property as when we checked in there was only one available, and with the incident happened we were told there was none others available. The suite has kitchen area where you can actually cook if you want, it has dishwasher, full size refrigerator, full size microwave, etc. Also, there are two bathrooms for this suite, which was very nice so the grandparents could have their own bathroom. The living room and each of the two bedrooms each has its own TV, so there are 3 TVs in this suite, which is good as our kids could watch something different while we watched other programs. There was no switch/control for the exhaust fan in the bathrooms, didn’t figure out how that works. The light switches, outlets, things in the rooms and bathrooms, etc. are all very old from decades ago, they appeared all functioning, but I wouldn’t be surprised if some of them were not. Beds were comfortable and no other issues in the room. In general, we wouldn't pick old properties like this regardless. We noticed a lot of other reviews complained about the pets they encountered at this property. We didn’t encounter any pet here, of course except the incident, which might be caused by a pet earlier or something. This is a “pet friendly” property, just keep that in mind when you book. ***Hot Breakfast*** Hot breakfast is definitely a plus when you have young kids and grandparents, so you don’t need to look for breakfast every morning. This hotel has the typical very simple “hot breakfast” that Hilton offers at lower hotel star level. We thought Homewood brand has a little better “hot breakfast”, which was not the case here. Everything was premade and reheated from frozen to be served and there were only two or three “hot” items. Nothing’s fresh, very simple things, so set up your expectations before you go. The breakfast area was not crowded in the mornings for the 3 days (Sunday, Monday, Tuesday) we were there in July, which was good. ***Staff*** Hotel staffs are okay in general, nothing special. The front desk normally did not have anyone there except in the morning, for other times during the day you have to stand there for several minutes for someone to show up. Didn’t really encountered other staffs except the incident described earlier. ***Overall*** This is a little bit more expensive hotel comparing with other hotels in the area, but with the spacious suite it is worth the extra money spent IF you do not encounter any incident. We probably would not stay here again as we won’t want to try to find another hotel at 11pm at night.