Hotel Maya

Great views, close to the cruise terminal, and lots to do! The Hotel Maya is a great place to stay before and after a cruise out of Long Beach. The hotel restaurant, Fuego, has excellent food and is reasonably priced. The rooms are clean although a little outdated, but they have tremendous bay views. There are great walking and biking trails on the hotel grounds, bike rentals, scooter rentals, and a nice gym and pool area. Every time I have stayed here, which is numerous, the customer service has been great, and they treat Diamond status members well. The hotel is walking distance to the cruise report and ha free shuttle service on demand.

If you're old, go somewhere else! Arrived from Los Angeles Airport about 10:30 pm, tired and stressed from long day of travel and rushed connections. The last thing I would have expected was a rude and crude receptionist at such a well renowned resort hotel . Not only he was short mannered but then he proceed to tell me that I had to carry my suitcase up three flights of stairs in the building furthest away!!! I am not young and by no means I could accomplished that gargantuan task!!! Luckily the security fellow was gracious enough to do that. So, beware ... if you're not a spring chicken anylonger, I would soncerely advise seeking accommodations elsewhere. AND BTW this is not a budget hotel!!!

Not all it was advertised as Honestly this hotel looked AMAZING on the website and per a few reviews. It was my fault for not searching more reviews from multiple sites. Check in was fine, they were able to hold our luggage and text us before 4pm to let us know it was ready. However, I paid a $75 upgrade fee for the Playa at the Maya view and while the room view itself was GREAT… one night at this hotel came out to over $500 and my issues is that people partied on their patios, blaring music until well after 11pm. Children running rampant while parents partied. The room connecting to ours had about 15 people in it at one point and the noise was even too loud for the TV to cover. This wasn’t a problem until it was after 11pm at night. The room itself needed to be vacuumed when we got there and I just let it go. After all, it overlooks a beach area. But the dust built up on the desk and other things was insane. You could tell the $500+ a night room hadn’t been deep cleaned in awhile. I was unaware I had to be a special level of Hilton member to request a late check out (again, this is my fault for not researching my own program better). But when I called the desk to request an hour later (our flight did not leave until 2pm and we knew there was little to do at the airport so we requested an hour to go get breakfast, ensure our things were ready to go, and room cleaned. The staff was SO rude like this request was absurd and that I was just scamming another hour in a mediocre hotel room. They provided an additional half hour. I JUST stayed at a Hilton last weekend for a funeral, who had no issues honoring a one hour late checkout. After all of the rooms around us stayed up until midnight partying loud and ignoring the properties rules, I never expected to be met with an attitude by the person on the other end of the phone. So then we down TO the desk to request and speak with someone in person. I was told, “you already requested a late check out. I GUESS, at most, we can do another half hour” (they didn’t even honor the first half hour. I was locked out of my room at 11:35am. Checkout was 11). For $500, please stay elsewhere. The queen mary is right next door and there are MANY options right across the bridge that are even closer to where everything is. The staff here is not friendly, the hotel wasn’t up to par with the cost, and overall I regret having wasted turn money on the experience.

Beautiful and comfortable hotel in a great waterfront location. This is an absolutely gorgeous hotel with a wonderful Polynesian feel right along the coast in Long Beach. The restaurant has excellent food and the outdoor patio area has a gorgeous view and wonderful atmosphere. The staff were extremely helpful and the rooms are much larger than typical hotel rooms.

Horrible We came here for a wedding in the area. We arrived pretty early (12:00pm) but let the desk know that we were here and just call when the room was ready. We ate at the restaurant, which was very mediocre and pricey. Then we hung out at the pool, waiting for the text. The wedding is at 5:00pm. I know the check in is 4:00pm, but I can wing it. It is now 4:24pm and was told it will be another 30 minutes before the room is ready!