Allegria Hotel

5 Stars! The Allegria was absolutely beautiful. Check in was easy, the room was nice and clean, and I had a stellar server, Kris, who made my experience more than memorable. Customer service goes a long way and Kris as well as the rest of the Allegria staff went above and beyond to accommodate all of my needs.

The boardwalk location is great, but not everthing else. The hotel is located right on the boardwalk. They provides two beach passes, towels and two chairs that you carry onto the public beach adjacent to the hotel. Stayed for three nights in an ocean view “renovated” suite. The mattress was very comfortable, and air conditioning worked well. The room itself is very spacious but dated. There were dirty a/c vents, carpet stains, paint peeling in the shower and mismatched furniture. The second bathroom had a sliding door that didn’t fit. When closed the door was still open about four inches. The door was not broken, the track was just installed that way. No complementary coffee, you can buy coffee downstairs either at the restaurant or at a pay machine in the lobby. There was an older looking coffee machine in the room. Here was our big problem: We reserved three nights and prepaid in full directly through the hotel’s website for an ocean view suite. When we arrived the front desk person told us our room was not available due to a mechanical problem. The best she could do was offer us a basic room looking at construction scaffolding and give us a small price adjustment credit. (She was going to base the credit on the rack rate for the small room vs the prepayment discounted rate for the suite). While she was trying to find other options, I saw on their website they currently had suites available to book. She said she couldn’t give any of them to me and kept going in the back to check with a manager. I requested numerous times to speak to the manager, but was told "he was busy", she "already spoke to him and there was nothing else that could be done." The lady I was speaking to also told me she was a front desk manager. After 45 minutes of back-and-forth discussions, the assistant general manager happened to walk by. When I explained the circumstances to her, the assistant general manager was quickly able to make an alternative suite available. This was aggravating and my take was the front desk manager didn’t want to deal with the situation Overall, I would still recommend the hotel if you wanted to stay in Long Beach. Just understand it's not a luxury hotel and hope they will give the rooms a deep cleaning.

Amazing service ! My hostess was sooo respectful and knew exactly how I wanted my entree modified! She was outstanding ! Thank you ! My niece was so happy n through enjoyed her pizza n chicken tenders/chips! Food was fresh n delicious! Definitely recommend Allegria!

Kiersten for the win! Had lunch in the hotel while enjoying a day at the beach. In general the service here is pretty abysmal, we were so pleased to have Kiersten as our server. She was on top of everything and suggested some things we had never tried before including the sushi and it was fantastic. Hire more staff like Kiersten please!

Love it here We love this place - it’s right on the boardwalk in the best location, the rooms are big, the food is great and the service is wonderful. Special shoutout to Lois and Veronica for making breakfast the highlight of my daughter’s day. We will be back next year!