Quality Inn & Suites Lufkin

Nightmare on First street My experience with this hotel was not pleasant. The room was not clean. The walls were half painted and had plaster hanging off the walls in places. Plumbing in the bathroom was hanging half out of the wall and moved every time you touched it. The door to the bathroom was hanging half off of the hinges and had to be dragged across the floor to close it. To get a hold of the front desk was almost impossible and the complimentary breakfast was non-existent.

Don’t waste your time Need a handicap room. Toilet is very low to the floor. There is no walk in shower. This is their ACA room. No free breakfast here a restaurant that’s closed today. Took a walk to the pool and it’s is a mossy colored green. I informed the deal clerk and he said he wasn’t aware since nobody complained. I don’t advise a stay here if you are planning. Just go across the street to a nicer place

No quality at this Quality Inn "Quality Inn where your satisfaction is guaranteed." No, not at this motel. I needed a clean place to sleep in the evening and to take a bath and get on the road in the morning. Bed was okay. Getting ready to leave in the morning there was no way to keep water in the tub and the shower did not work so I dressed and checked out. I told the lady at the checkout of the issues with room 246 and she said she could send maintenance. I told her there was no way to stop the water in the tub and the shower head seemed to be damaged and controls would need replacing and that I had to leave. I did take a card with the manager's name - Raj Patel. When I called back to speak with Mr. Patel I was told that he was only at the motel from 7am to 10am. And that I was to blame for the problem because I did not call for maintenance. (Don't the room cleaners report obvious problems in the rooms?) I called again the next day at the time I was directed to call and the manager was still not there. So...Mr Patel seems to be purposely unavailable to speak with his customers. He also seems purposely unavailable to have the necessary repairs made to his facility. It also seems obvious that the Quality Inn does not do regular "quality checks" on its franchises. This will be the last time that I ever stop at a "Quality Inn" anywhere.

Not a bad place to stay for the price. We stayed here for 1 night on our way to South Padre Island. The hotel was clean, and smelled great when you entered your room. The beds were nice and comfortable. The staff was friendly. There is a restaurant attached to the hotel which is where they hope you will buy your breakfast. Vending machines did not work. I ended up leaving my Tablet there and although they did not reach out to contact me, when I contacted them that evening they said they would keep it in the office for the week so I could pick it up on my way back through.

Avoid this place by any means necessary! Roaches, flying bugs, horrible stench, hole in the wall, ceiling in the bathroom needed repair. Because of the sad state of the hotel room, I checked in then out, as soon as I could locate a descent hotel. If I could, I would give it a 0! This is the worst hotel I have ever encountered!