La Quinta Inn & Suites by Wyndham Madison American Center

Peaceful overnight stay One overnight stay was excellent - room clean and quiet, TV easy to use, great breakfast, plenty of choices. More pillows than actually needed - but we did use them all! Will definitely stay again and spread the word to friends and family going on trips.

Worn/Damaged/Stained Mattress, Dirty Floors, Lied To By Staff, Very Poor Experience. As problems arose during this stay, I kept telling myself that there must be a reasonable explanation. However, as they continued to accumulate, I was forced to conclude that when you skimp on the minor issues, the major ones will often be treated similarly. Unfortunately, I was not found to be in error. To summarize our experience: it felt like we were dealing with a 1- to 2-Star operation attempting to masquerade as a 3-Star facility. While this La Quinta may have the amenities of a 3-Star, a "facade" was being applied to our rooms & service. One does not have to be in Oz to realize that something suspicious is behind the curtain. FIRST- THE GOOD: Safe & attractive location. Very nice-looking building & main lobby public area. Adequate parking. Nice views from rooms. Good blackout shades. Well adorned & professional looking staff. Unfortunately, the good ends here. ARRIVAL: Booked a 1-night stay (visiting a relative in the area with cancer; traveling w/my wife who had total knee replacement surgery 1 month earlier). Chose here as I believed a 3-Star would provide my wife a better possibility of a good quality King bed; vs. the many other local well-priced 2.5-Star hotels we have used. Check-In was efficient, but the Font Desk person was impersonally business-like. 1st ROOM: The click-in-place flooring felt & appeared unprofessionally installed; not properly fitted to the room length. Walking caused clicks & hollow sounds in places. Planks weren’t properly edged, w/empty spaces collecting dirt/debris along the walls. Corners & wall edges had accumulated debris. Bathtub had old, worn & unpleasant-looking caulk. Plaster repairs were inadequately & cheaply done. Room lighting was rather dark. The back-lit bathroom mirror was too dark for the room. The toilet sat very low to the floor. I had to assist my wife to stand – which has never happened before. 1st BED: Badly worn mattress w/obviously sunken middle. We had trouble not rolling to the middle. I needed a push to get over the edge when I first tried to roll out. After an hour it was causing my wife great knee pain. LIED TO BY STAFF: I called the Front Desk, saying the bed wasn't in acceptable condition & asked to be moved to another "King Bed Room." I was told that the Hotel was "completely booked" with "no other rooms available" - and that one "over-booked" reservation had already been cancelled. I acknowledged this & paused a few seconds to ponder my next statement. I was hung up on w/o comment or notice. Knowing I would likely lose my payment here, I looked online for another hotel. Many online sites showed our Hotel had 2-4 King rooms available. La Quinta's Website showed 2 King rooms available for booking. A call to La Quinta's Booking Service confirmed this. I again called to the Front Desk. I now spoke to a man with a Midwest accent (my prior person spoke with a distinct ESL-type accent). I explained my first call, my online findings & those from La Quinta's corporate. I was told to come to the front desk & our room would be switched. I was done so but in a very impersonal manner. 2nd ROOM: We were moved & settled back in around midnight. This delay lead to our missing breakfast. Room was an upgrade to a suite-level. The floor was better cleaned but had the same before-mentioned signs of improper installation. Bath lighting was better, but the rest of rooms were still rather dark. 2nd BED: It slept much better. In the morning we stripped the bed & pillow sheets (we've worked in hotels & do this as a time-saving courtesy for Housekeeping). We were shocked to find: a pinkish stain on a pillowcase; multiple black curly short hairs & a round stain on the mattress pad; mattress tags removed, a large discoloration on one mattress corner & a large (and gross-looking) discolored & torn section atop the mattress near the center. Clearly - we will NEVER trust, use, nor recommend this La Quinta.

Should be better.., The room obviously wasn’t checked…one TV remote didn’t work and the window AC unit didn’t cool. I didn’t expect that from LaQuinta!

Soiled carpets everywhere It appears this hotels caters to construction workers who wear their work clothes and work boots everywhere. Carpets are stained everywhere. Poor dim lighting in the hotel rooms.

Economical, nice, clean, pet friendly Economical, nice, clean, pet friendly. I love the online check in. When we arrived, I was handed my key and told to have a good night. Perfect.