Holiday Inn Cleveland Northeast - Mentor by IHG

Mentor, Ohio United States of America

Holiday Inn Cleveland Northeast - Mentor by IHG
4
Availability
Mike M
1 year ago
This Holiday Inn is Perfect in Every Way I stayed at the Mentor, OH Holiday Inn from Thursday, December 14, 2023 until Tuesday, March 5, 2024 - I only stayed there during weekdays, on weekends I flew home. It was a long time to stay at a Holiday Inn, especially if things didn't go well, but that just wasn't the case at the Holiday Inn in Mentor, OH. Everything was just about perfect - in fact, it was perfect. Oh sure, there were times that things didn't go according to plan like when the power went out for a night. But that's nobody's fault and can happen anywhere at anytime. The important thing is that the manager Tim got on top of it and stayed on top of it during the power outage, continuing to provide uninterrupted fantastic guest service. Of course, the staff is what makes any property and the manager Tim has attracted a great staff, as good as I've ever seen - and I've seen some good ones. Like at the Pierre Hotel in New York City, a Taj property. This Mentor Holiday Inn is every bit as good as the Pierre and certainly the best you'll find within 50 miles. Please, let me thank the staff, Yolanda, Soheil, Michael, Amber, Dawn, Turquoise, Jason, Christian, Greg, Bwana, and everyone else that I'm not just remembering right now - all excellent.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property LocationLocated in Mentor, Holiday Inn Cleveland Northeast - Mentor by IHG is in a state park, within a 5-minute drive of Indian Museum of Lake County and Chagrin River. This hotel is 1.9 mi (3.1 km) from Great Lakes Stadium 16 and 2.2 mi (3.5 km) from James Garfield National Historic Site.

RoomsMake yourself at home in one of the 132 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

AmenitiesEnjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

DiningSatisfy your appetite with American cuisine at Savoria Restaurant, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Business, Other AmenitiesFeatured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Mentor? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and 5 meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Mike M
This Holiday Inn is Perfect in Every Way I stayed at the Mentor, OH Holiday Inn from Thursday, December 14, 2023 until Tuesday, March 5, 2024 - I only stayed there during weekdays, on weekends I flew home. It was a long time to stay at a Holiday Inn, especially if things didn't go well, but that just wasn't the case at the Holiday Inn in Mentor, OH. Everything was just about perfect - in fact, it was perfect. Oh sure, there were times that things didn't go according to plan like when the power went out for a night. But that's nobody's fault and can happen anywhere at anytime. The important thing is that the manager Tim got on top of it and stayed on top of it during the power outage, continuing to provide uninterrupted fantastic guest service. Of course, the staff is what makes any property and the manager Tim has attracted a great staff, as good as I've ever seen - and I've seen some good ones. Like at the Pierre Hotel in New York City, a Taj property. This Mentor Holiday Inn is every bit as good as the Pierre and certainly the best you'll find within 50 miles. Please, let me thank the staff, Yolanda, Soheil, Michael, Amber, Dawn, Turquoise, Jason, Christian, Greg, Bwana, and everyone else that I'm not just remembering right now - all excellent.
Venture731525
Better, cleaner options than this even though this costs more.. Would not stay again. I think the attached photos show how rundown the room was. Top of the door open to hallway. Ceiling plaster gone or cracked above bed. Black objects on sheets. Window drapes and lampshade stained. Don't believe if they claim they'll fix as these issues took months or years to get to this point.
Syed Z h
Would not recommend! Only the lobby is updated. The rooms are outdated. No USB chargers in the rooms. Bed headboard is dirty, Lamp shades are dirty, broken tiles in the bathroom, the water did not drain in the shower. The elevator came to my floor and opened only half and got stuck. It is an expensive hotel but not worth the price. Staff is not so friendly either.
Happiness722296
Garrett is the man This property is awesome and we had a great experience Garrett at the front desk started off our experience lovely, we checked in late and we’re extremely tired and needed a late checkout he had us signup for the IHG member club which is free and then we put in for it. Thank Yoi Garrett
Curiosity19302622031
Way overpriced & noisy Honestly, the check-in process was like buying a house, I had to fill out all these forms and sign my life away. One of those forms was stipulating “quiet time” was after 10pm. Maybe I’m the only one who had to sign this? Because somewhere within ear shot of my room at 2am people are still screaming. And I believe a child throwing things around? Why anyone pays $200 to come have a domestic dispute and/or let their child terrorize an entire hotel I do not know. The parking lot is also being redone so parking was confusing and far away from any entrance. Front desk was about zero help when I asked where to park/enter hotel most easily to get to my room. The noise has just been constant. With so many other options along this route, we won’t come here again.

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