Boulan South Beach

Hotel is ok Luckily, we got probably the nicest room in the hotel. Others in our team were less fortunate. The photos were a little misleading - I expected an upper scale hotel. The pool on the roof is nice, but it got very dirty quickly when the number of people increased. It did not appear to be cleaned on a regular basis. Hotel bikes were extremely expensive compared to Citi Bikes, and the beach attendant was extremely rude. There are probably better options when visiting South Beach.

Great location/bad room Hotel location is perfect for the beach. The convention center is within walking distance. The room itself was less then desirable. The veranda was a selling point. However, it could not be used because of the people smoking below in the courtyard. The phone did not work nor did the tv. Upon entering the room, there were no towels so we had to go back to the front desk to request them (as the phone did not work nor was it ever fixed). The tv was fixed but broke again. These where minor issues compared to the floor. In the bathroom the slate flooring was chipping/flaking. This was then carried to the sleeping area. If shoes where not worn constantly, the chips would get into the bed.

Still a good place to visit, but staff recommended dangerous driver / driving company! We have had a good stay at Boulan. We rented the penthouse 3 apartment, which was in decent state. We have been here 2 times before, and maybe this is the last time before they renovate the place. Anyway, when we were about to leave, the door man recommended us to use their transportation contacts. I asked how much is the price to Miami airport, and he said 60$. So we said yes to that since a Uber XXL would be 57$. So we waited for the car, and when we sat in and he started to drive I asked the Spanish speaking driver what is the price and he said 100$. I said the hotel had confirmed 60$ but that he just laughed at. Anyway he said he could accept 75$. Even though it was not right we said OK. When we got closer to the airport he started to threaten us with leaving us at the highway if we didn’t pay immediately. We refused and he started driving recklessly and made some dangerous turns. I said we will pay at the airport and when we got there I made sure my family was out of the car first, before stepping out myself (afraid he could drive away with my children). I paid by credit card to make sure I had evidence. So the lesson is. Don’t take whatever transportation the hotels tries to give you. Use Uber or something trustworthy. Very dangerous situation, especially with small children in the car.

AWESOME HOTEL This hotel is so Clean and the Staff is excellent Emma at the front desk is super AMAZING She accommodated all my needs and made sure my birthday was one of the best and Tony Is a bunch of joy always always very helpful & amazing.. Pierre , Gregorio, Luis was also great!!! I can not express my gratitude for the awesome time I had thank you so much. Keep up the great work guys. I will be back Ms.Hansome

Don't waste your money This hotel is the epitome of "putting lipstick on a pig". This Boulan is filthy, broken down, and service is beyond vacant. We stayed for a long weekend for a bachelorette in a 2 bedroom suite. Both faucets in each sink were broken off the wall, cigarette butts all over the outdoor balcony, grimy and moldy shower floor. As other guests mentioned, each room only gets 2 coffee pods per day, and if used will be charged $45 for more. The pool deck was pretty, but the chairs were stained and broken, and they charged $13 per drink, with no service. We arrived Friday afternoon, left Monday morning and NOT ONCE did housekeeping come to our room. There are no door hang tags to deter service, so there was no reason our rooms and linens were not changed for 3 days. Twice when we walked into the hotel lobby, there were two separate instances of guests making a complete scene, yelling, storming around, regarding incorrect bookings, charges etc. I felt bad for the front desk girls, taking the brunt of a poorly run hotel, but these guests were screaming and LIVID. Avoid this hotel at all costs, there are so many better options for $500-$600 a night. You will leave feeling dirty and financially taken advantage of.