Townhouse Hotel by LuxUrban, Trademark Collection by Wyndham

BE AWARE, THEY WILL NOT REFUND YOU IF YOU NEED TO CANCEL! If there is any chance that you may need to cancel your booking, don't book this hotel. Don't be fooled by the free cancellation as they will take full payment straight away. I cancelled a month before my stay on a free cancellation and I have been trying for over a month to get a refund. They are not responsive and very unprofessional. Do yourself a favour and book elsewhere.

Mediocre hotel We flew in from Europe and stayed 4 nights before heading to Orlando. The guy who checked us in was uninterested and was either stoned or somewhere else….. The room was very basic, no coffee machine etc but did have an iron, nice comfy bed and space, in the morning I went down to get a coffee that they supply in the lobby, no milk or creamer available and unless you drink black tea or coffee it was a waste of time,on the 3rd day they got creamers. On the second morning we left to go for a long walk and when we returned back we noticed our room door was open, the maid had cleaned the room and not pulled the door closed, so anyone walking past would have noticed it still open, this is alarming especially as anyone can walk in and go up in the lift. We reported it to reception who said oh ok _‍♂️, she just seemed uninterested in what I had to say. The rooftop was closed apparently due to refurbishments, but if the sign was anything to go by it had been their for months. Now I know these hotels are like franchises but I expect more from a property using the Wyndham name….. Only good thing about this hotel was the location to the beach and shops and restaurants. Being travel agents I would certainly not recommend this hotel at its current conditions, train staff better, more room amenities and stop people smoking weed at your entrance.

Perfect for events at the Miami Beach Convention Center Great location, newly renovated, clean rooms, friendly staff. I was in Miami Beach for a trade show at the Convention Center. I would stay here again. Problem with an electrical outlet was addressed quickly. Only drawback was no coffee maker in the room, although not a problem to go to the lobby or a coffee place across the street.

Perfect location. Perfectly located for exploring South Beach. We stayed in a big, clean and bright room for two nights before a cruise. Staff - especially Mr George - was kind and helpful. We will be happy to return to Townhouse Hotel anytime - and hope the roofterrace then will be open.

Not quite as it seems, but there is potential. Friendly staff but disappointing amenities. We stayed here last week, Mar10-Mar14 2024. I want to start out with that the staff of the hotel were very nice and accommodating. Were able to check in a little early and after noticing a stain on our bed sheets they rushed up and changed them and told us we could have a late check out and baggage storage at no charge as well. The hotel is a short walk down to the beach and you can reserve two chairs at no charge from the Bucher Brothers rentals, umbrella is an extra fee. Over all the pictures try to make the hotel look very nice and I would say that they are slightly deceiving. It isn't new, shiny and modern. It is cheaply updated and looks good until you really look. As for the amenities, don't believe everything you read on the list. The buffet breakfast was a choice of chocolate or blueberry muffins, coffee or tea on morning one. After that there was NO FOOD any of the remaining days. We were told, "The truck is delayed, there is nothing we can do about it". I would accept that for the first day but not day two, three, and four. I did ask what they normally have and was told, "muffins, bagels, a bowl of fruit". That is not a buffet. False advertising. The rooftop patio was CLOSED the entire time we were there. From what we could see the wood up there is in bad need of replacement and it looks like a safety hazard. The only ice machine is down in the kitchenette and you have to have someone from the desk go and scoop it for you. It wasn't working the first two days we were there. There was visible mold on our bathroom tile grout and ceiling. The AC did not seem to push out much air. We had it set at 50 degrees the entire time and it was never cool in there. It seems like the filter (above the door as you walk in) really needs to be cleaned. Our room faced the front of the hotel which also seemed to be the alley for the hotel across the street. We heard a lot of delivery trucks and garbage trucks really well through our thin windows.