Hotel Indigo Napa Valley by IHG

Worst Hotel w/ Terrible Customer Service - Don't Book Strongly would not recommend staying here. We booked a room block for our wedding but multiple guests had issues. The best part is that the manager contacted me & gave me his email so that I could send him proof of reservation for one of our guests as well as other issues that our guests had. It's been a month & I've received NO RESPONSE despite multiple guests having multiple issues over the span of just 2 days at the hotel. ISSUES - One party had a reservation that began on Friday but were told that their reservation didn't start until Saturday. The room block dashboard I was provided clearly showed that their reservation had been correctly booked for Friday though & hadn't been modified for months. When I called the manager, he conveniently said the reservation couldn't be found. I then asked for his email so I could send him a screenshot of the dashboard - haven't received a response at all. - One party was given a room key to an occupied room. When they opened the door, they saw someone who was naked. They had to go down to the front desk to request a new room. Really don't understand how an occupied room can be given to a guest that's checking in - seems like a major privacy issue. - Multiple guests told us they had to wait a while to check in despite arriving after check-in time since the hotel was overbooked. It wasn't a holiday weekend & our hotel block was booked at least 3 months in advance - not sure why they would overbook when they had more than enough advance notice about our room block. Have submitted a complaint to IHG as well & received no response. Terrible customer service overall & they clearly don't care about their guests. Wish I had seen all the previous negative reviews before committing to a room block since it was embarrassing that our guests had to deal with so may issues.

Decent hotel near the highway Comfortable hotel and room. Quiet. Well located adjacent to the highway. Comfy bed. Service poor at breakfast, menu given and then the server left. Short Uber to downtown for food and drinks. Had a couple of maintenance issues which were dealt with speedily.

Unprofessional, and poorly managed hotel!the benefit was apply 2 days in a row, and unprofessionalism continue! The customer service at the front of the hotel was unprofessional, rude, and poorly managed! So maybe they had a bad day, granted, I tried very hard to give them the benefit of the doubt. They did not take the time to make eye contact at all, or to say hello. Was I bothering them by checking in? I am on a business trip, I needed a friendly hotel to go relax, but instead they showed unprofessional behavior. The next day, I thought a new day, they did not have paper to print me a check out receipt, so I asked them to email it to me. It has been 2 weeks, and they have not managed to email me a receipt. I suggested to my company to remove this hotel chain from our database. Good luck getting business in the future!

bad experience It has the worst customer service and is a fraudulent place. When we checked in, they took the price of $224 per night, which was the price given by the hotel desk. But now they have charged $1000 dollars on our card for two nights. When we contacted them, they said no, the person at the desk gave the wrong price, and they cannot refund the money. It's the hotel's mistake, and why should I pay for that… Plus, the free breakfast that comes with the stay is not good…. the breakfast was served cold, and they did not have the items on the menu that we asked for...

This is top notch IHG 2nd visit in last 4 weeks. Love this property. Front desk staff five star. Scott and Kyra are top notch. The hotel is lovely. Boutique setting. Lovely pool and spa. Rooms are fab! Plenty of parking. They do have food service and bar. It’s super clean and amenities are fab. Great workout room.