Holiday Inn Express New Bern, an IHG Hotel

Poor Customer Service We stayed here when dropping our son off at Camp Seagull. Previous years we have stayed at Springhill Suites which was great. The hotel was fine but customer service was non existent. Room was clean and comfortable and our son enjoyed the pool. The pool is outside is in parking lot. We first arrived at the hotel at 11am. I went into see if we would be able to check in early (check in was 3pm) and if so what time. Sally said she didn’t know if there was a room available but it would be $35 to check in early. Understandable. It didn’t seem like there were rooms available and she seemed overwhelmed so we decided to come back after going and getting lunch. We came back at 2:30. When I walked in to check in there was no one at the desk and eventually Sally came out reminded me it would be $35 to check in because it wasn’t yet 3pm for another 30 minutes. And she said l, “Policy is policy.” Rooms were ready and no one was there. I called the sister hotel next door and they said anytime after 2pm. I called other Clarion Pointes and they said anytime after 2pm. Another guest walked in and was told she too would have to wait 14 minutes to check in or pay $35. At 2:56 I walked up to check in. Then a man came up behind me. Sally grabbed my card and license and abruptly put it on the counter saying it wasn’t yet 3pm and then attended to the gentleman behind me. Sandra walked up and said, “Can I help check you in?” and Sally tried keeping her from checking me in. Sandra was very pleasant and checked us in. Based on the initial customer service and the policy being policy I would not recommend this hotel. If you are in a bind Inthink it would be fine. We did have some ants but otherwise it was clean. Breakfast was fine- my son was happy with waffles. The other area hotels are nicer and prices are comparable.

Comfortable stay in New Bern, NC The hotel staff provided excellent customer service. The rooms were clean and entire property looked good Would definitely stay again.

Clean and quiet, but disappointing breakfast. In New Bern for the first time, my wife and I relied on TripAdvisor reviews to choose this hotel. We were checked in quickly and found our room to be very nice. It was everything we're looking for: clean and quiet. The only disappointment came the next morning, when we went to breakfast. There was no hot food and the waffle maker was broken. Two of the four juices in the juice machine were out. There was a toaster for bread , bagels and English muffins, and dry cereal. I toasted an English muffin and had a bowl of cereal, but, wanting a bit more, I made myself a peanut butter and jelly sandwich. This breakfast area was pretty bleak, especially compared to the breakfast spread at the Clarion Point hotel in Jacksonville, NC, our hotel from the previous day. Breakfast needs some work!

Don’t stay I stayed here for a night , just to get away ! I was met at the front desk with 2 invoices and a clerk that was stated as “ new .” I was double charged and didn’t get my money back for my room after I was told I would ! Please don’t stay here, you will regret it ! Worst hotel I have been at , staff wise !

Nice place Completely refurbished. great room amenities. Skimpy breakfast. Pool was closed due to vandals throwing rusty nails into the pool. Mattress was good but Tru hotels are still my favorite mattress. The Keurig coffee maker was a nice touch. If ever i go back to New Bern this will be my choice of a place to stay.