Holiday Inn New Orleans - Downtown Superdome by IHG

A Pleasant Surprise Honestly, I did not put a lot of stock into Holiday Inn as a brand but I was pleasantly surprised at this room. The room was spacious and modern. Front desk staff was extremely polite. I arrived very early and I was able to still get into a room. Within pretty close walking distance of the French Quarter but not in the middle of all the action. I didn't use all the amenities but there is a gym, pool, and laundry room, and a cafe on the first floor. My only complaint is I wish the balcony in the room actually opened.

Loved this location! We walked for dinner twice. The room had a microwave and refrigerator, so great for leftovers. Centrally located and well maintained. We walked to dinner and the room had a refrigerator and microwave so we could keep and heat leftovers.

Comfortable stay We were attending a concert near superdome stadium and hotel was perfect location to arena. Hotel rooms are clean and comfortable, room is clean every day. Check-in was done online . When we arrived early from our flight we were greeted by staff and a room was ready. There is a restaurant that serves breakfast and dinner plus a bar that opens at 5pm. Easy walking distance to French quarter and bourbon street.

New Orleans The hotel was nice clean and updated walking distance to everything bourbon street about a 8 min walk the tell has a roof top pool and bar and restaurant staff was friendly and helpful the only bad thing about this hotel is they charge you for parking then on top of that they charge you every time you leave the parking deck and come back

Could have been so much better We stayed for 5 nights here and have been regular vistors to IHG hotels in UK as a platinum member, however this was booked in my wife’s name, so they couldn’t see my IHG status and wouldn’t add points to my acct despite quoting membership when my wife couldn’t recall her ihg number. Location is good, quiet and a 10 min walk to the main area of NOLA with plenty of places to eat within 5mins. Check in went fine and the room was an good size, clean and a good quality bathroom and shower. The safe once opened by staff worked really well and the availability of a fridge, ironing board, good tv and even microwave and coffee machine, however whilst teabags available there is no way of using them with no kettle. The room had a lovely balcony looking over the roof top pool and the city, and this is where Holiday Inn started to let themselves down. We asked if the door could be unlocked so we could enjoy the city view, but i was told “the ceo of the company had locked them due to insurance costs”. This posed challenges for drying swimwear and the ability to have any free flowing air into the room as no other windows. We did manage with the air con unit but be aware its a big noisy system when it comes to sleeping, situated right next to the bed so we had to shield the wind flow with a chair, its a choice of too hot or too noisy. We did use the pool, but again complexity will await you. They have a poster on the door entrance to scan for food by the pool, but it doesnt scan. When we raised this we were told it doesn’t work certain days of the week? It didnt work at all. I went down 8 floors to the bar to see if i could order food and drinks for the pool. It was 2:50pm and i was told i could, but not until 3pm and the barman just walked off behind doors. I asked concierge if he could serve me a drink and was told you need to ask the barman, i said i did and he just walked off. We tried to use the QR code on the sun lounger for food, but the weblink wasnt working and contrary to offers of having food at the pool, the signs at the pool said strictly no food? We tried to get IHG points added and were told they already had been, but nobody had my wifes IHG number, persistence paid off and was resolved a few days later. Our flight was cancelled on check out and we were left a bit stuck, but the staff just looked on, they offered a room at $99, but no offer of help with a phone etc. We could have stayed that extra night for ease with luggage and taxi costs, but given all the above we decided to move out to another hotel for just the one night. None of the above was a real problem, but IHG you could have been so good, you have stiff competition with excellent staff service in New Orleans every where we went, whilst you was just average. The locking of balcony doors at the “strict instruction of the CEO” is again lacking customer delight. Its an ok clean hotel don’t get me wrong, just don’t go with big expectations based on facilities there, because the answer always seemed to be no or a problem that didn’t need to be one. A lot of detail here because it could be so much better.