Oyster Point Inn & Suites Newport News

Stopover for the night This was a stopover for one night, April 1, 1024. The Easter decor was great. It was all thru the hotel and very much appreciated. I loved the feather pillows and not the foam ones. There was more of a breakfast than I expected - the usual coffee, cereal and muffins - breakfast ham, hash browns biscuits/gravy, plums, pears, apples, and Earl Grey tea!The shower had a removeable wand and hubby says it was installed too low for him. It was fine for me. Windows do open for fresh air. A/C and heat were quiet, room clean, some highway noise but I slept great! One suggestion would be the tv was installed on wall nearer to sofa than the beds. Don't think we even turned it on. Room 406 - We'll stay again :) And I STILL am not influenced in my review by anyone except my hubby

Chose The Stadium because of MLB Channels - my game on at 12:15......... Love the fact that there was no problem tuning a different station for my baseball game. The vibe from the servers was not welcoming. No smile, no giving us her name, just "Are you ready?" We were in today, July 1, abt 12. Even the gal who acted like the manager surprised us with a rude response to our "So how about your Bud Lite orders" - She seemed offended and said something about a commercial on tv ?? Anyway, Abigail, the bar helper was very pleasant. No one tells me how or when to review a business. My hubs and I are locals.

I would not recommend this Hotel. This Hotel is in need of good cleaning & renovation. The lift & corridors have dirty floors & threadbare carpets in places. Our bed was clean & comfortable but the room carpet was dirty. The microwave was filthy but the fridge was clean. The shower worked fine , sink & toilet were clean, but floor & walls need cleaning & decorating. Free WiFi worked well & room was quiet. Helpful Lady on the Reception Desk.

Stranded Us, No Honest Explanation Terrible customer service, manager is dishonest and heartless. We booked through hotels.com months before our trip. We selected the pay at hotel option. Checked our booking the day we left, everything was good. Our booking was still on hotels.com. we drove over 9 hours with our 3 year old son. We arrived at 9pm and the front desk staff said "Oh, the manager canceled that booking for nonpayment". The booking was still active on hotels.com so I showed him that we selected the pay at hotel option so how could it he canceled for nonpayment. The employee shrugged and said the manager canceled 4 other bookings that day because their was an event in town and then proceeded to relist the rooms he canceled at higher rates. We demanded he call the manager, ge did the manager refused to fix the situation and told us too bad, go to a different hotel. We waited 2 hours trying to find a new hotel, which luckily, hotels.com did find us something. How could a manager be so heartless to strand families to make more money. Awful. Hotel smelled of mold in the lobby anyway.

BOOKING.com 4 star rating for this hotel is false. Night shift female who worked front desk was horrible! Facility was disgusting. I literally walked into the room and walked out! There was a dirt ring in the bathtub, the tv was sitting on a night stand, dust and a sticky substance on the counter. Comforter was stained and room reeked of smoke odor but the room was “non smoking.” I proceeded to the front desk and the female at the front desk told me they didn’t have any more rooms available and I had to reach out to BOOKING.com to request a refund. It is now day 9 and I still don’t have a refund, I’ve continuously been told “we reached out to the property and we have not heard back as of yet.” BOOKING.com granted me a “goodwill” credit of $30 on day 5 of waiting but there’s still a $171 difference that I’ve lost that no one is speaking about because “they cannot get in contact with the property.” It’s literally highway robbery. I paid for accommodations and neither BOOKING.com or Oyster Point Inn and Suites were able to accommodate me. Do not stay at this “business” and don’t use BOOKING.com as a platform to make accommodations because they no longer value loyal customers.