Sheraton Niagara Falls

Convenience and comfort Accommodation and staff were great! Enjoyed the convenience of being able to walk to the falls and the aquarium. First time in the area and need it guidance from the staff. Pool was nice, the arcade is perfect for the kids as well as the rainforest cafe.

Avoid- view great but service an amenities sub par Avoid. At first we were wowed by the view and location. After traveling over 7 hours we checked into a sweltering room and realized the AC did not work. Before heading out for dinner, we stopped at the front desk for assistance. We came back 3 hours later and the unit in our room was turned off and the room was hot and sticky. We turned the unit on only to do discover it was still blowing warm air. The maintenance worked let us know it just isn’t going to get cold because it is tied to the outside temp and we should open the window. This meant loud noise from the strip and a nauseating smell of cigarette/cigar smoke I suspect coming from the streets below or neighbors. It was awful. They offered to give us a fan or to move to another room (at 9pm) with two small children after traveling all day. They were hot, bothered and sleepy. Front desk deferred us to call back in the morning to speak with a manager again about moving rooms, but couldn’t guarantee we could control the temperature. First night with three to go and miserable experience for our family vacation so far. What a let down. Enough in one half day to know we will never come back.

Great Family Fun This was an amazing stay for our family! We surprised our kids with the hotel stay on Sunday night since we had appointments in Buffalo early Monday morning. They were so excited! We loved the aquariums by the pool and of course swimming in the pool, the kids loved the elevator rides, dinner at the cafe was good, and the arcade was super fun. Everything was clean and well-kept, and the staff was very friendly.

A weekend away in Niagara We absolutely loved our weekend stay! From check-in to check-out, everything was seamless and stress-free. The staff was incredibly welcoming and helpful, the room was clean and comfortable, and the location was perfect for exploring the area. We especially appreciated the thoughtful touches throughout the hotel and the relaxing atmosphere. I wanted to give a shout-out to Becky Sumbler and Ashley Urbun, who gave us excellent dinner recommendations and helped us enjoy our stay. I highly recommend it for a weekend getaway – we’ll definitely be back!

First Impression got me back Second Probably wont.... This was my second visit to this location, and unfortunately, the service did not meet the level I experienced during my first trip. One staff member I recognized from my previous stay still demonstrated excellent customer service. I arrived later in the evening and requested an upgrade to a room I had seen in the elevator during my last visit. I was advised to contact the front desk in the morning for the upgrade for my final night. When I followed up the next morning, I was informed that the hotel manager required that particular room. Upon checking in my room, I encountered some issues: the TV was not functioning, one of the bedside lamps was broken, and there was an unpleasant situation with the toilet that I took the initiative to clean up, hoping for that requested room the next day. Unfortunately, the requested upgrade did not happen. However, I did receive a new TV on the second day after reporting the issue to the staff. When I was checking out, I asked if my parking fees for the two days could be waived, as they had been covered during my last visit. The desk agent informed me that they couldn't accommodate that request, since the parking lot was city-owned. Despite explaining that my prior experience was different, the agent replied, "I don't know why they did that." Overall, while this hotel is a pleasant establishment and undergoing renovations, there are clearly areas for improvement.