Renaissance Chicago North Shore Hotel

Worst Renaissance hotel ever The WORST Renaissance hotel I’ve stayed in! High humidity in the hallways. Loudest ac in the rooms. Poor service overall. Beds are poor and you could feel the springs! Clearly an old AC hotel. And I am a lifetime platinum member. I have much higher expectations from this hotel chain.

Exceptional Service The service was truly exceptional. I can't remember staying at a hotel with better staff. Everyone went above and beyond to treat guests like royalty. I will certainly stay there again next time I am in the area and can say with confidence that the entire group I was in town with felt the same. It was a pleasure.

I expected much more from a Renaissance hotel. I expected much more from a Renaissance hotel. The lobby and conference area look ok at first glance, but the hotel is a tired old property in need of a significant update. As a Lifetime Platinum Bonvoy member, I stay at a lot of Marriott properties. I've come to accept a certain level of quality from any hotel under the Marriott name, but this one doesn't meet my minimum expectations. We were on the 9th floor, mainly because of the "club", which was closed during our stay. There are only two elevators that go up to the 9th and 10th floor, one of which was out of service during our stay. That cause excessive wait times. When the single working elevator did come, the door rattled like it was going to fall off. When we would stop at an intermediate floor, the door didn't close properly. The door would close about 6", the go back. We had to hit the "door close" and our floor button repeatedly until the door finally closed. That does NOT give a person confidence in the safety of the elevator. Of course the room windows are bolted shut so the only way to get any air circulation is to turn on the AC, which was louder than any airplane I've ever flown on. At night, I had to turn the AC as cold a possible so that AC would just stay on and not turn on and off with a resounding thud. This was the only hotel room in my memory that does not have an exhaust fan in the bathroom. Not to be crass, but if you go #2, expect the smell to stay with you for the duration. The shower had one of those secondary hose sprayers that are so popular in hotels, but ours had broken off the wall, and instead of fixing it, it was stuffed into the little metal basket in the corner, along with a washer of some sort. The end of the faucet housing was missing and I was afraid to turn it on lest the water spray me in the face. In summary, I would not recommend staying here unless the do a major overhaul of the rooms.

Nice and quiet to stay I stayed in Chicago only one night. Since I called the day before to ask about the stay, Camila, Perez, the front desk, girl, was amazing and super welcoming! Room was clean and had everything my family and I needed. Next time going to Chicago looking for a place to be away from traffic and downtown, I will definitely stay in this hotel!

Paper thin walls I was unable to sleep as the walls were paper thin. When my neighbor came back to their room at 11:30pm, I could hear everything they were doing - talking on phone, listening to music, and using the bathroom. I had to switch rooms at midnight. I’ll never stay here again.