Holiday Inn Chicago-Oakbrook by IHG

Erroneous fee I was charged a cleaning fee of 150.00 after they claimed their was urine stains all over the sheets, which I know damn well me nor my wife never made. Their cleaning folks obviously got our rooms mixed up. The manager refused to credit my money back and took the side of his cleaning folks instead. I'll never stay there again and I don't like being accused of pissing in a bed!

Unsafe and badly in need of repairs. Bed was comfortable, manager did his best, but it appears he's inherited a sinking ship. The parking for the hotel is at the back of the hotel and you have to enter through a back door and go down a long, winding hallway with several turns to find the front desk. Not the best situation for someone with a disability. The parking lot has disabled accessible parking spots but there are large gaps between the curb and parking lot that make it very difficult to get a wheelchair from the car to the sidewalk and into the back door. I specifically requested a handicapped accessible room with wheel in shower and mentioned that my husband uses a wheelchair. We got to our room and could not get my husband's wheelchair into the room because of furniture blocking the entryway. We were able to rearrange the furniture so that we could get the chair into the room, but then it was an awkward arrangement, with the desk sticking out partway into the room. The bathroom did not have a wheel in shower as we were promised when I made the reservation. The room appeared clean but when I opened the refrigerator, I found a dirty plate in it with dried food on it. I took it to the front desk and they cleaned it and gave it back to me. I wasn't sure what I was supposed to do with it, but was told that it should stay in the refrigerator to collect drips. I also kept finding puddles in the bathroom. I kept thinking that perhaps my husband was missing the toilet when he used it (something that doesn't happen at home, but I figured maybe since it was a different toilet, he was having trouble). I kept cleaning up the puddles. Found out later that the puddles were the result of an improperly installed toilet that was leaking into our room. Once we were settled, the room was very hot, so I tried to adjust the air conditioner. Once I got it going, it started making a very loud noise and would not stop. Apparently this was why the unit had been switched to "heat" instead of "cool". I called the front desk. We were offered to switch rooms and I was taken to see a different room. With my husband's disability, switching rooms is difficult, but we were going to go ahead and do it, until the manager said that another option would be to replace the heating and a/c unit, but that if they did, we'd have to operate it from the unit instead of the thermostat on the wall. It seemed like a pretty good compromise to me. I don't mind operating the a/c from the unit as long as it works and isn't so noisy that we can't sleep. The manager was very kind and truly wanted to help. He offered us a free dinner at the hotel restaurant, which we accepted. Sadly that was only the beginning of our problems at this hotel. Our bathroom was supposed to be handicapped accessible, which it tried to do, but failed. There were grab bars around the toilet and in the shower/tub, but none on the wall between the toilet and tub. There was a large area between the door and the tub and between the toilet and tub that had no grab bars, so getting to the tub was dangerous if you need those grab bars. I had to assist my husband to get to and into the tub each morning. The tub itself was slippery and there was no mat in it, so standing is dangerous for someone with a disability. I brought in a bath mat that I had in my vehicle for just such an occurrence, and then of course forgot to to take it with me when we left because we ended up leaving in a hurry due to safety problems, which I'll go onto later. The soap, and lotion containers near the sink were placed too high on the wall for a person in a wheelchair to reach. The soap, shampoo and conditioner in the shower/tub were placed on the wall opposite the shower head, which meant that when my husband was sitting in the shower chair to shower, the amenities were behind his head, and inaccessible to him. We requested and were given separate bottles of soap and shampoo to keep in the shower and on the edge of the vanity. The vanity itself didn't provide much room for such things or for our own toiletry bags, but we made to. There was no shower seat, but the front desk staff gave me a plastic one, which was dirty. When I requested that it be cleaned or that I be given supplies to clean it, they could not understand what I was saying, due to a language barrier. My request for cleaning supplies to clean the yucky stuff off the shower seat resulted in a staff member providing me with a washcloth. I did my best to clean the chair with some disinfectant wipes I had brought with me, and the shower soap. This language barrier continued to be a problem throughout our stay. The hotel claims to have staff that speak multiple languages, but the one language that appeared to be a continual problem, was English. We have stayed at many hotels in foreign countries and never had problems with a language barrier such as we did at this hotel, which is smack dab in the middle of the United States. We had quite a few problems with the elevator. One of the 4 elevators would get stuck on our floor (third floor), and since it was there, stuck open, none of the other 3 elevators would work from our floor because it "thought" there was an elevator already there. I had to run down the stairs to talk to the front desk to let them know that the elevator was stuck. Apparently this is not an unusual occurrence for that elevator and it frequently gets stuck on the third floor. They acted like it was no big deal and told me that a button was stuck. I was not able to figure out which button was stuck or how to get it unstuck. The staff got it unstuck though and I thought everything was fine. That was until it got stuck again, and again, and again during our stay. The elevator worked fine from any other floor and we were always able to call an elevator from any other floor. I mentioned earlier that I had made it clear to the person who booked us into our room, that my husband uses a wheelchair. Why they decided to book us into a room our a floor where they knew the elevator stops and stay is beyond me. For us, it meant that my husband was TRAPPED frequently on our floor and could not leave. I am so glad that he didn't have a medical emergency while we were there as there would have been no way to get my husband safely out of the hotel if he did. As it was, it was HUGE inconvenience when we would leave our room to go somewhere and realize that he could not leave until the elevator was repaired. This happened multiple times in each day we were there. The staff NEVER repaired the elevator properly. At one point, I ran into an elderly man with a can in the hall who also needed to use the elevator but was not able to. He was furious because not only could he not use the elevator but the hotel staff had just moved him out of his room because there was a leak that had soaked his luggage and clothing. Imagine going through that and getting moved to a room on a floor with a non-working elevator when you use a cane for mobility. We later found out that the gentleman I had met in the hall and originally been booked into the room directly below ours. Now mind you, the staff knew that water was leaking from the room above his, into his room, and enough had leaked that it had soaked his suitcase. Not once did the staff think to ask if we were having water problems in our room. As I mentioned, I kept mopping up water in our bathroom, that appeared to be coming from around the toilet. I had no idea the extent of the problem until later. The staff should have known though and asked me if we were having problems with a leak since they knew water leaking from the floor of our room through the ceiling into the room below ours. Our last night there (we were supposed to stay longer, but at that point I was very concerned for our safety), during the night, I tossed a couple of pillows onto the floor because there were too many on the bed. In the morning, I picked up the pillows to put them back on the bed, only to realize that they were completely soaked through. Apparently the leak in the bathroom was EXTENSIVE and the floor in half of our room was completely soaked through. When I realize this, I started checking other things. My computer case was on the floor and it was also soaked and was ruined. I was very concerned that my computer would be ruined as well, but I was able to get it out of the case and dry it out in time. The case though was ruined. I mentioned to the front desk staff that the leak in the room ruined my computer case but no one offered to replace it or reimburse me for it. At that point, I was very concerned about the safety of our room and if the floor would eventually just fall through while we were there since it was so badly soaked with water. I very quickly packed up our room and hightailed it out of there as I did not want to spend a minute longer than I absolutely needed to, in that building. I had no idea the extent of the water damage, but I had heard others say that there had been problems with a leaking roof previously Again I want to add that the hotel manager was wonderful and tried to help out as much as he could. I could tell that he felt terrible about all the problems we'd had and he was very angry when I told him that I had repeatedly told the front desk staff that the elevator was not working and they had not told him or done anything to correct the problem. Apparently he did not know this was a recurring problem and I could tell he was surprised and angry that he hadn't been told by the staff that there was a problem with the elevator, when I told him that I had complained repeatedly about it. Since we were given a certificate to use for dinner in the hotel restaurant, we made use of it. The staff there were accommodating and friendly. The made it clear that we could order anything we wanted and as much as we wanted. When they brought out our food, it became apparent that they had somehow missed my entire order and had only prepared my husband's food. This was simply a miscommunication for which they apologize and assure me that my dinner would be prepared as quickly as possible and delivered to our room. The food was delivered promptly and everything absolutely delicious. We could not have asked for a better meal. I just wish we'd remembered to bring the leftovers with us when we left in a hurry that last day.

Disappointed in guest experience I’ve stayed at this property many many times over the last several years and appreciate it’s convenience to the interstate. Last two visits I’ve noticed the deterioration in the rooms amenities. They have an area for a comfortable sitting chair under a reading lamp, but for some reason they have removed those chairs and would not provide one upon my request on my last two visits. Hotel management is not responsive and I’m very disappointed. I will not book here again.

Loved the room. Disappointing to see how busy their parking lot is from the bar party. Loved the room. Disappointing to see how busy their parking lot is from the bar party. Holiday Inn Chicago Oakbrook 17 W. 350 22nd Street, Oakbrook Terrace, IL 60181. Property amenities Free parking Free High Speed Internet (WiFi) Pool Fitness Center with Gym / Workout Room Bar / lounge Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle bus service Show more Room features Air conditioning Housekeeping Room service Safe Microwave Flatscreen TV

Amenities boarded on gross Bed was incredibly comfortable. My brother who is a rewards member booked the room. Very little counter space. I was in town for a funeral and the iron was broken dumping water all over my dress for the service. White towels were stained and only 3 to a 4 person room. Received poor customer service; I called twice for more towels and an iron replacement and they blew me off and never came. Lackluster breakfast was an extra charge (…there was only one salt and pepper shaker provide for the entire breakfast). The trail of ants feasting on the floor of the lobby as we left was the gross icing to top the cake. We won’t stay here again.