Staybridge Suites Milwaukee West-Oconomowoc by IHG

Best staybridge! Usually stay at a Staybridge or Ihg brand. This has been the very best so far. James the front desk manager was a true gentleman! In this day and age hard to come by polite, courteous people! The room was spotless. Everything was great. I had stayed at staybridge in Mt Juliet TN and it was the worst earlier in the year. The manager was rude, talking on his cell phone etc.. staybridge in Mt Juliet could use James to give the hotel some tips on customer service.

Nice hotel for a weekend stay This is a pleasant and friendly hotel. We found the lobby and rooms were clean and neat. The bed was saggy, but we found everything else fine. Breakfast also was fine, but not fancy. All in all that's a good summary: clean, pleasant, nothing fancy, but nothing bad nor missing.

Great place! Friendly staff! I'm a IHG member and had a free night to use by the end of the year. We chose this place because it was close to a Christmas light show in the area. Upon checking in, we were upgraded to a King suite because I'm a Platinum member. The room was huge, with a mini kitchenette. It was very clean, and the bed and pillows were very comfortable. Breakfast the next morning was very good.

Nice clean hotel Stayed with 3 kids. Clean rooms. Laundry. Good location right off 94. Friendly staff. Basic breakfast but not bad. Good pool. Near downtown area. Suites are large and comfortable. Definitely would stay here again

Broken elevator for entire 2 week stay. As we were checking in the hotel was struck by lightening, burning out the elevator, WiFi and all side door entries requiring a room key for entry. So, things happen. People were working on the elevator and a specialist was called in. We assumed incorrectly that it would not take that long. The manager for some of his folks to carry our luggage up the stairs to the second floor. One of the hotel employees mentioned that he had done what his protocol was and something started burning. Then, we overheard the elevator guy on the phone saying, “it’s burned out and I can’t fix it. The consensus was that parts had to be ordered and none were available anywhere in the greater Milwaukee area. When we inquired the next day the parts delay of the global supply chain was used as the excuse. We asked the manager if we could move to the first floor since my wife has great difficulty and a lot of pain on stairs. I’m not that agile either. The manager was very frustrated and asked us to give him a couple of days on the weekend because they had a wedding and another event booked in We asked what our options were and he said just give me until Monday. That’s when the parts come in, too. We were optimistic and took him at his word that he would do his best. We gave him our names and info to notify us when a first floor room opened up. Monday came and no word. We had a busy day so we decided not to pursue until Tuesday. On Tuesday we called the front desk and we were told they were still working on it. Also, the elevator parts wouldn’t be in until Friday. I went down to the front desk to get something done to move us or find another hotel which we didn’t want to do because our rates were discounted for the extended stay. The manager saw me coming and ducked in his office. This happened several times over the next several days. We kept checking on the elevator since we didn’t want the hassle of repacking and moving anyway. Friday came and went, no elevator. Parts to be delivered Monday. We managed climbing the stairs the best we could, trying to minimize our trips up and down to once or twice a day. The manager had our phone number and didn’t answer. His avoiding us was the last straw. Monday came and the parts were in; yay! Monday afternoon overheard the repair guy say the motor was burned out and had to be replaced. A new one would take 3 or 4 days. Not. When we left on Saturday it still wasn’t in. The manager managed to successfully avoid us the whole time. Such an insult. At this point wishing to have a big confrontation, we decided to ask IHG for compensation and tough it out. I realize they don’t control lightening strikes but their preparations for that were certainly less than adequate. The same with the side entry key system. Our room was at the opposite end from the stairwell. Since mobility is a problem for us that meant even more steps for us, and a bad situation worse. There is no excuse for the way we were treated and the woeful lack of planning and preparation, adding insult to injury. So, think twice about staying there. Granted you most likely not have the problems we did but buyer beware just the same. Oh. The pool, whirlpool, complementary laundry, and managers reception on MTW were all nice. The room was spacious, but could have been updated as could most of the hotel. The daily breakfast was sort of tolerable; what you’d expect at a 2 star hotel. I give the breakfast a 3 out of 10. My 2 rating overall is based on the treatment from the manager. I’m not naming names though since He will surely run into Kharma sooner or later. We put the place in the rear view mirror and washed our hands of it. We won’t be back.