Ojai Valley Inn

Outstanding property and awesome staff. Outstanding from start to finish. This is a gorgeous, idyllic property with incredible staff. From Elisa at reception to Juan at valet, Alexander at the pool and Candace in the gym—they ensure a wonderful guest experience. Will definitely return.

Do not stay here - horrible customer service and tired/dirty rooms My family decided to stay here to celebrate my husband’s 40th birthday and my son’s 1st. We’ve stayed here before and while we overall liked our last stay, the room was a little tired and had some issues (eg a broken window that stayed open and resulted in bugs in the room). We were so excited for this momentous celebration and trip. Sadly, this turned out to be one of our worst hotel experiences. It took over two hours to get to our room from the time it was promised. I get that delays and mistakes happen but the staff were fairly cold, unwelcoming, and indifferent about our wait, especially given it was a hot day and we were carrying our 1 year old and luggage around. After finally getting into our room (the initial set of keys they gave us did not work…), we were not given the room type we reserved. The room was smaller than what we had booked with a layout that was not ideal for our family. The room was extremely tired and dirty - stains on the carpet, ripped couch, etc.. It was gross. Not worth what they were charging me. What made it so upsetting is that the staff were rude and completely unapologetic. Instead of taking any accountability, they tried to play it off like this was the room that I booked (even my eventual cancelation email had the room type listed correctly). The rude, dismissive, and unprofessional treatment, the long wait with a baby in tow, the wrong room, and a very old and dirty room was a very upsetting start to what should have been a joyous celebration for our family. Their “solution” was offering that the next day they would maybe try to give us another room but could not make any guarantee nor tell us what room they would switch us to. They gave no sincere apology for what a disaster the day had been for us. After lugging our baggage and one-year old around their grounds for 3 hours (after spending 5 hours traveling to Ojai) we had no interest in ruining another day being treated so poorly and feeling so upset about the trip. Pains me to say it because their grounds are gorgeous and I love Ojai - but I will never be returning back here again. This is a resort that does not value their customers (or clean, up-to-date rooms).

Mismanaged Mismanagement has ruined the experience at this magical place. After 3 hours, our luggage was delivered and we were able to check into our room after 12 hours of travel. No communication, no follow through - we were sent to sit and wait. We are so disappointed. A terrible way to start a very expensive vacation.

Wife’s business trip This trip was a perk reward and it was at the top of all the previous nes that she earned. We hope to return in the future on our own

Heavenly No detail is missed here with incredible guest rooms, breathtaking views and wonderful staff. I hope to enjoy golf and spa next time I make it here!