Best Western Plus Universal Inn

Excellent stayed with family "We recently stayed at this hotel with our daughter and had a fantastic experience. The hotel was impeccably clean and truly family-friendly. Its location is unbeatable: just 3 minutes from Universal Studios and within walking distance of numerous restaurants, a pharmacy, and gas stations. We highly recommend this hotel to anyone traveling with children."

A great stay and close to universal studios Great location within walking distance to parks. Private free parking allowing you to save $30 each park visit! Military discounts applied and easy planning on stay. Cannot say anything bad. Copay beds and clean rooms for a busy resort. Safes offered in all rooms and pool centrally located. Orlando had a major weather event the week before and you could not tell. Power out everywhere but could not tell from the hotel anything had occurred.

Needs refurbishment. Hotel needs an urgent refurbishment. It looks old and not comparable to other BW plus hotels. Only one elevator which stopped working on the second day. Mattresses were old and could feel the springs. Sheets and towels felt thin and old. Keys got demagnetized four times. On the plus side, staff at reception was very nice, shower had good pressure and the room was very quiet.

Good value, but many maintenance issues As you can see from past reviews, we've stayed here often - it's so convenient to Universal and a good value overall. I can't speak for all the rooms, but ours had several maintenance issues and really needed some love. I tried leaving review as a verified BW member, so others would know it's legit, but their survey link no longer connects to the correct Trip Advisor page, so had to submit this review separately. Pluses: good price on room, includes free breakfast (although noticing more decreased options/quality since 2023). Was quiet - no noise issues. Room was very clean. Issues: we only had 2 nights and a full itinerary, so we just lived w/most of below. We didn't want to lose any valuable vacation time calling down; having maintenance in/out of the room at inconvenient times: 1. Broken Fridge - leaked entire time we were there, wouldn't cool properly 2. Broken safe 3. Misaligned front door - had to really push/pull hard to get it to open or close - frustrating trying to enter/leave the room every time. 4. Low water pressure (but water was definitely hot, so that's a plus!) 5. One of the 3 drawers was stuck - only opened halfway 6. AC was LOUD every time compressor turned off...woke me up several times. Just a head's up to expect some issues, as this location is older. Staff is fairly responsive to fixing - it'll just be on you to ID any issues and call the front desk to request service. I don't think staff did any maintenance checks on our room prior to our arrival.

Best stay at a hotel in a long time. Room was very clean, and hotel staff very friendly. I forgot the gentleman's name at check in. My fault. I am lousy with names, but he was very helpful and answered all our questions. I would definitely stay here again without hesitation. I felt safe, no weirdos wondering around.