RESIDENCE INN PADUCAH MARRIOTT

DO NOT BOOK THIS HOTEL!!! DISGUSTING, DIRTY, HORRIBLE PLACE! DO NOT BOOK THIS HOTEL!!! I am far from a princess so I can understand that hotels need repairs and wear out from use but this place is beyond disgusting. No working elevator is the least of your problems if you stay here (do not stay here!!!!). We were given a dog room (one you can bring your dog into,,,,,,,not even fit for a dog!) with the most used, DIRTY, worn out amenities we have ever seen. Don't even get me started on the so called breakfast! We had just driven 13 hours and just needed to sleep, shower and recharge for the next 12 hours of driving the next day. This hotel really needs to be torn apart down to the studs and redone. Even if that were done it would not help because the staff do not know how to clean and up keep the hotel. The pictures I will post speak for them selves. I hope this review will help others to save their money and sanity. We would have been better off sleeping in our vehicle and stopping to shower at a truck stop. YES, it is that bad, don't do it!

A Long List of Problems There is much more wrong than right with this location. 1. The elevator is out of order and apparently it’s been out a while. They have a laminated sign on it. 2. The orange juice dispenser is out of order - sorry. 3. The showers are rusty and not in good condition. We had two, and I heard a man at the check out counter discuss his faulty shower. He got Bonvoy credit, I didn’t bother. 4. The pool was completely drained - sorry about the inconvenience. 5. The couch was covered in milk stains. I hope it was milk. 6. The black out curtains were attacked by wolverine. 7. The breakfast bar was weak. The coffee and tea support was bad. The front desk was very friendly. This is a hard pass for future visits. Plus we only get 1/2 our Bonvoy points for suffering through a terrible Residence Inn stay.

DO NOT BOOK HERE!!! I arrived here with my company members while on tour with The Kennedy Center. The day before we arrived, we checked the reviews and was a bit concerned but were hoping for the best. My stage manager saw that people were saying the elevator didn't work so she called ahead and it was confirmed that the elevator was indeed still broken. That was an inconvenience but a minor one so we checked in. We arrived and they had a case of bottled water for us which I thought was nice. We were accommodated by being placed on the 1st and 2nd floors only with the gentleman at the front desk having to help lug our heavy luggage up the stairs (I felt bad that they even had to do that). I was placed on the first floor. Walking in the hallway on the first floor there was a heavy smell similar to what you would smell from exterminator’s spray but I just ignored that. Upon arriving at my room, I immediately went to check for hot water in the shower since I saw a number of reviews that mentioned not having hot water. When I walked into the bathroom there was a plastic shower liner that was crumbly, torn, and molded/mildewed. I was willing to just ask for a new curtain but I ran the shower for 10min and the water never got above barely luke warm. I went to the front desk and explained to the gentleman and the manager, Melanie Myers and kindly asked for another room with a clean shower curtain and hot water. They said they would have to put me on the 3rd floor and I said that was ok as long as I had hot water and a new liner. They gave me keys to check the room before I moved my things. I went to that room and the shower curtain was also mildewed but the hot water worked so I was going to just take it. I took a further look around the room and saw that the couch had a burn mark. The room did not smell like smoke but in front of the couch I stepped on what I thought was lint only to find out it was a small pile of ash so the carpet had obviously not been cleaned (not to mention the plethora of stains on the old carpet). I was willing to just deal with it because I didn’t want to risk not having hot water. I returned to the desk to let them know about the burn in the couch and the ash just to say that I didn’t want to be held responsible but I wasn’t making a big deal. I just again asked for a new shower liner. They apologized and again offered me a new room so reluctantly I went up with the gentleman to check the room next door. This room smelled strongly of movie popcorn butter somehow. Whatever the scent was, it was making me nauseous. The shower curtain was actually clean and the hot water worked but I couldn’t take the smell so I asked to keep the 2nd room and just have the shower liner replaced because at least there was no smell. I just wanted them to be aware that I didn’t damage the couch.The gentleman went to look for a clean shower liner but couldn’t find one so he took the one from next door and put that up. I tried to settle in but kept noticing things wrong as the evening went on. The rooms were not very clean at all. My other company members were reporting issues of finding dirty dishes piled in the dishwasher that was broken and I had dirty dishes in my cabinets. I went to cook and like some of my other cast mates, discovered there were only pots with no saute/frying pans and the pots we had were dirty with burned residue inside. I asked for a pan which the gentleman did bring but my front burner didn’t work. I called down to the desk to make them aware and he said that he would send maintenance the next day. I said ok. I also noticed that there was no dish sponge provided and the dish soap was already half empty. Usually new items are provided when the rooms are reset but that clearly didn’t happen here. I did not however call down to report that or ask for anything additional as it was late and I was tired. What was EXTREMELY worrisome to me however is the behavior of the manager Malanie Myers. At about 9:30pm, I was having a phone conversation in my room with our company manager to explain issues with this hotel and a prior Marriott brand hotel that we had to switch from. I was letting her know that they needed to check the reviews for our upcoming hotels to avoid any further places that obviously had issues. This was a private conversation in my room on the 3rd floor. Melanie Myers called my stage manager's room to say that she had overheard my conversation and if I couldn’t be happy with everything they were doing to accommodate me then my company would need to find me somewhere else to stay. I was not making a complaint to the front desk or a call to them. I was having a private conversation IN MY ROOM. Why would she be on the 3rd floor listening to a conversation I am having privately?! That is completely unprofessional not to mention made me feel extremely unsafe. She was obviously only pretending to be accommodating. Melanie was also sure to keep mentioning that the hotel was up for 5 million dollars in renovations as if that was helpful for people like us who were staying there CURRENTLY. The elevator had a sign on it saying “temporarily out of service” but there were reviews from summer of last year that spoke about the broken elevators. She said that they needed a whole elevator shaft replacement or something to that effect. Also, with the pool and the hot tub we were told that they weren’t in service but upon arrival saw they were completely drained as if waiting for renovations. This was also an issue that showed up in the reviews for months so why would things like this not be listed as a notice on the site if they are ongoing issues? Why aren’t people notified upon booking so that they can have the ability to choose another option? I am extremely shocked with the Marriott brand as I have always loved the Residence Inns however this by far was my worst experience and that had a lot to do with management. This hotel should not be open for operation in the condition that it is in. It is extremely poorly kept, poorly cleaned, and poorly managed.

Try someplace else… The property is convenient to the Interstate so we thought it would be a good stop. I reserved a king room online. The parking lot was so dark that we parked next door at an adjacent hotels lot because we thought our vehicle would be safer in the better light. The front desk clerk was pleasant and quick to check me in. It wasn’t until I was checked in that I was informed that the elevator was broken. We lugged all our belongings up the stairs to our room. Inside we found dirty towels and an unmade bed! Back at the front desk the agent was apologetic and gave me an “upgrade”. The second room had a weird odor and a television that didn’t work. I called the front desk to ask for the TV to be fixed. We returned from dinner to a TV that still didn’t work. Very frustrating.

Unbelievably bad. I cannot believe that Marriott allows this property to be in such disrepair. 1. The elevator was broken throughout my stay, so I had to lug my suitcases up and down the stairs as all the rooms on the bottom floor were taken. No offer of a discount, points, help with bags, etc. upon checking in. 2. No hot water - literally none. If you let the water run for 10-15 minutes the shower will be lukewarm at best. I had to wash my face in the kitchen sink because the water in the bathroom sink never got above icy cold. I stayed at this property several months ago with a similar issue and understood that it was a temporary issue with the water on that one floor that was being fixed. Apparently, that was untrue. Also, the shower curtain is shorter than the shower curtain rod, so even if you do manage to get lukewarm water, it’s still a cold shower because you basically have 1/4 of the shower open to the air. 3. Keys become deactivated on a whim. While trying to enter the side entrance to lug all my belongings up the stairs, my key became deactivated and I had to go to the front desk to get a new key. This happened twice during my two night stay. 4. Unclean - the bottom of the shower curtain was covered in some kind of stain, so I didn’t even feel comfortable showering with the curtain inside the tub area, so water of course got everywhere. I am shocked that Marriott would allow one of its properties to remain in this condition. The whole thing should be closed and renovated.