Travel
United States
California
Palm Springs
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Hotel Zoso

Palm Springs, California United States of America

Hotel Zoso
3.5

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Property Location
With a stay at Hotel Zoso, you'll be centrally located in Palm Springs, within a 5-minute drive of Palm Springs Convention Center and Palm Springs Art Museum. This 4-star hotel is 6.6 mi (10.7 km) from Palm Springs Aerial Tramway and 10.9 mi (17.6 km) from Agua Caliente Casino.

Rooms
Make yourself at home in one of the 163 guestrooms featuring iPod docking stations and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers.

Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
Satisfy your appetite for lunch or brunch at The Kitchen, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekends from 8:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Palm Springs? This hotel has facilities measuring 0 square feet (0 square meters), including conference space.

Need to know info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Schovan P
|1 review
Memorial Day weekend in Palm Springs The hotel was average. The music was nice. The thing that would bring me back would be the customer service. Wesley was not only friendly he was informative and inviting. He made our stay memorable by remembering our names and faces. Wes you are the sweetest and best. Thank you for making our stay memorable
LynneO652
|1 review
Probably more cons than pros on this one. We were there three nights for an event. The event ran from 5 to 8 on Friday and 10 to 6 on Saturday, later you will see why this is important. Our bill was $800.00 Pros The facility has been beautifully renovated, the rooms are spacious and clean. The staff was unfailingly helpful and courteous. They went out of their way to be nice. Cons The beds are a mile high. There were no glasses, plastic or otherwise in the bathroom. The only coffee by the coffee maker was dark roast. The lounge had unspeakably loud music in the evening. There was no food available after 8 pm, not even room service or grab and go. This group would have been okay if the rooms were serviced every day, but they were not serviced at all while we were there, which I understand but...... There was one bar of soap and one set of toiletries There were only two bottles of water in the room There were two complete sets of towels, plus an extra bath towel There were only two paper cups by the coffee maker. A lot of potential here if they just work on it a little bit.
SallyB231204
|1 review
Terrible The location is good but book the Hilton across the road for a similar price. It is much nicer, they have plenty of sun beds, better pool area and servers bringing drinks to beds with an extensive menu. Hotel Zoso holds a open pool party every Saturday, we were unable to get a bed at the pool on the one day we wanted use of the pool. The sun beds are limited and dirty in need of a clean. The music is terribly loud in the lobby and pool area. Probably only good for groups as it was very clicky. There was only one person working the pool bar, when asked for a cocktail off the menu (one of only 3 drinks on there) we were told they were only served on Saturdays as if we were supposed to know. Seen a few reviews on here re valet parking. They tried to give us the wrong car, don’t know how they get this so wrong when they have one job. No key card is needed to obtain access to the rooms which is a security issue which should be looked at. We stayed at this hotel for 2 nights and no housekeeping visited during the whole stay. When returning to Palm Springs we will avoid and book the Hilton instead.
741zinaidal
|1 review
Zina Wonderful stay 6 nights very accommodating pleasant staff perfect location pool is a little shallow but for Palm Springs Down Town hotel is pretty good rooms are excellent spacious good condition just take a pool view room you will see wonderful sunset and sunrise over the mountains rooms have small fridge and they give you cold water at the front desk definitely will recommend
tamarh996
|1 review
Worse customer service/ Rip off My husband booked a getaway for 1 day at Hotel Zoso. We wanted to try a new place and it was a pretty nice hotel but the management and staff are ridiculous. We checked in around 3:30 p.m and got a phone call that our son was sick so we checked out no later than 5:50 p.m. ( 2 hours total we stayed) we told the front desk that we were leaving due to a family emergency and checked out - after we paid $880 for an entire night. Next morning (Sunday)when everything was settled I called the hotel and a girl named Chella answered and was very nice and told me that the manager will be in on Wednesday and that the room appeared to have been checked out that morning at 5:30 a.m. So I explained to her that it wasn't us and on Wednesday when I called back to speak to the manager Chella told me she wasn't at her desk and she would explain the situation to the manager. Fast forward an hour some guy calls me (not the manager) and tells me that they will only refund $195. Not only is that a slap in the face but I'm wondering what kind of shady stuff is happening at this hotel and who stayed in the room that my husband paid for. Very unprofessional

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