Best Western Pembroke Inn & Conference Centre

Great service, fine food and super helpful people! A group of friends and I stay at the Best Western Pembroke, Ontario each year and we always have a great time there. The rooms are nice, the restaurant is great and pool is always clean and tidy. This year we left a key item of gear and Brandy and her staff kindly mail it back to me promptly and efficiently. Thanks so much - we’ definitely be back! Peter F.

GREAT STAFF, GREAT FOOD ND GREAT PLACE I have to say I would recommend this hotel to everyone. The staff is fantastic, I have never seen a better staff that seem to like their jobs from front desk to restaurant. It makes it so pleasant. I requested something from Brandy Brown and she was very accommodating and I couldn't have been more pleased and she did it all with a smile. The food and service in the restaurant from breakfast to supper is excellent. I have never eaten anything I didn't enjoy. We will be back again, I think Best Western Corp is very lucky to have the staff they have here.

Spotless, good breakfast Clean, modern, great breakfast, comfortable beds. Everything we have come to expect from a Best Western.

One night getaway The hotel lobby, stairwells, hallways and the rooms were clean. We used the pool, hot tub an sauna all were excellent. We ate dinner and breakfast at Westwinds restaurant on site. The food, price, atmosphere and wait staff were amazing.

Small town area, city style hotel Over the weekend, while attending a wedding in their banquet hall, I stayed in one of their suites (303). The room was very clean and quiet. The bed was incredibly comfortable, and the linens were clean and pressed. The sitting area was perfect for relaxing before and after the wedding. The bathroom was clean but a bit small; however, as a single occupant, it met my needs. There was plenty of hot water and an ample supply of clean towels. The lobby and banquet hall was very nice and clean. Plenty of sitting areas in a wide open space. Madison, the concierge who checked me in, was terrific. She had a beautiful personality and was incredibly welcoming. She was also one of the servers at the wedding, and her work ethic was inspiring. As a vegetarian, I appreciated that she went out of her way to ensure I left the wedding with a full stomach! The evening concierge staff was exceptional. Despite the ongoing wedding, they were very attentive to our needs. I had to get a taxi for a relative, and the staff facilitated that request with courtesy, even to the person who may have been a bit tipsy at the time. The morning checkout was excellent, with fresh coffee ready in the lobby. The same person who checked me out had worked the evening before. Despite their long shifts, the staff never stopped smiling and maintained a wonderful attitude. The cleaning staff was equally impressive. Before I left, I was able to thank the cleaner, and she was very personable. The restaurant was nice. I had the avocado toast that hit the spot. Our server, who was the bartender the night before at the wedding was working hard, and was tentative to our needs, despite having a long night serving us! All the amenities were clean, the pool looked amazing, and the staff made for a comfortable stay.