Holiday Inn Express Hotel & Suites PERRY by IHG

Oay simple issue not resolved Would stay at the Hampton instead of here. Everything was fine until after we checked out and realized a duplicate billing to our credit card. We requested a credit because of their mistake. Disaster..After I made 5 phone calls to the hotel, Teri would not make a phone call to the manager this afternoon to determine the status of and straighten out our credit issue. They admitted their error. We have contacted American Express and they will refund our account. This frustration of not getting a refund in 2 weeks - and lack of followup - shows that this hotel doesn't care about customer service.

Clean HI. OK. One night stopover in Perry. Standard Holiday Inn; clean, updated. Next to Tractor Supply. Several concerns: not able to connect to WiFi, poor breakfast selection, no fruit or napkins, not enough towels. Outstanding and friendly staff.

Clean hotel and friendly staff Had business in town after the hurricane blew through. Despite alot of places being out of power and alot of damage in the area this place had power and everything I needed with regards to the store and behind the counter. Hotel was very clean and the staff were polite and friendly. I even forgot my hat there and they helped me get it back!

Hotel decent but room maintenance issues - changed rooms twice We chose this hotel for a relaxing 1-night stop during a long camping trip. Hotel appearance is good. Nice lobby, breakfast area, pool, etc. But it became frustrating when we had to change rooms twice. First room's door would not close and lock automatically as it should. You'd shut it -- try pulling it hard to engage and nothing. Well, we couldn't leave the room with all our stuff inside with this issue! I called front desk and was told "it will probably work if you lift up on the door while shutting" but she was happy to give us another room. Yeah, that kinda worked but I'm not strong enough to lift one of those dang doors. Obviously the door issue must happen on multiple rooms for her to know the trick to address it. Second room -- the toilet would not flush properly. The water would rush in but not drain right and bowl started filling up more and more. My hubby checked tank to try and do a simple fix but no. So, we request room 3. Nice lady at desk gave us a suite room for our trouble. Even that room was odd. Previous smaller rooms had a/c control on wall. The suite wall thermostat/control did not work and you used the controls on actual ac/heating unit under window. Definitely a humidity issue in the room too -- no matter how much you'd turn up the ac, the sheets and linens had damp feel to them (like when you're in a very humid / hot beach type motel). Many rooms must have issues because while we waited on room #3 in lobby, we overhead another new guest come back to speak to clerk about a problem in his room (he was okay with staying in it, if she could just send maintenance person). The breakfast was very nice and enjoyable, I will say. However, I doubt we'll stay at this hotel again.

Great Last-Minute Experience After our hotel in Tallahassee sold our reserved room out from under us, we were in a pinch late on a Saturday night to find a room. We are a family of 6 and wanting to room together. As we intended to drive through Perry the next day anyway, I called this Holiday Inn express. I was able to speak to a kind lady who informed me that they did indeed have a 2 queen room with sleeper sofa available that evening. She took our reservation over the phone and I had an email confirmation almost immediately. Upon arrival just one hour later, we had a clean room that fit our family. Such a relief! Breakfast the next morning was super convenient and a hit with the kids. Wishing I had just booked this hotel in the first place!