July Trip for Cubs Games Stayed at this hotel July 16th and 17th. Valet was quick and easy. The room was great, plenty of room for a family of four (was upgraded to an the Executive 2 Queen Room), with a large bathroom. We were in town for Cubs vs Diamondbacks series, it was a short and easy walk to Chase Field. There were lots of people staying at our hotel that were in town for the Suns game and that was a slightly shorter walk for them.

nice and clean, decent location If you need to be in the downtown area this is a nice hotel. We were able to walk to a few different area from this location. Room was clean, a/c worked well, cable tv, desk, plenty of outlets, shower pressure fine, 2 sinks, safe, plenty of closets, room darkening shades, small swimming pool, safe, decent lighting, nice staff - what you expect from a Westin.

Would definitely stay again This hotel was awesome! The staff was so kind from the moment we stepped in to the hotel. Our flight into Phoenix was delayed and we got into the hotel late. We wanted to grab some dinner at the hotel restaurant but they were about to close, so we were going to go somewhere else. The staff waited on us anyway and the food was amazing! The staff did not make us feel like a burden at all and the food was obviously freshly made. The room was spacious and we were lucky enough to end up on the top floor. The view of downtown Phoenix was awesome. The bed was comfortable and clean. There is optional house keeping and the staff brought us new bottles of water every day. There is also a scent that permeated through the whole hotel which was heavenly. The pool deck was nice but the pool is small for such a big hotel. The only thing I would change is to add parking to the price of the room instead of tacking it on to the bill at the end of the stay.

If you don't stay here, you're playing yourself TL;DR at bottom. I haven't written a review of anything in years - the service I received at the Westin Phoenix is noteworthy enough to bring me out of my slumber. I'm travelling for business and staying at Downtown Westin for a grand total of 8 days. When you have such a long stay, the little touches that make it feel like home are invaluable, and appreciated. The cleaning crew is literally the best I've ever experienced; everything was restocked regularly, and the room was properly cleaned each day except for the one day I put up my DND sign. I actually came back to the room as one of the cleaning staff was finishing up, and she was very friendly and expedient to get me back in my room as soon as possible. Cedric and his female counterpart (whose name I didn't catch) at the front desk provided invaluable local knowledge for all of my needs from food, drinks, clothing, and nightlife. I took some of his suggestions and had some great meals and drinks in downtown Phoenix. Also, the man is just downright friendly, has great bedside manner, and laughed at my crappy jokes. Literally what more can you ask for. When staying for that long, the little touches that make you feel like you're at home are what make a stay for me. Nick, Lonnie and Robin (sp?) down at Providence (the bar/restaurant in the hotel) truly made me feel welcome with both excellent food and drink suggestions (Nick, that tequila drink you created is just *chef's kiss*.) All three of them are immaculate examples of how bartenders should be in my opinion; friendly but not overbearing, funny, professional, and downright incredible at mixing a cocktail. I cannot overstate how good these three (and the bar back fella whose name I as well didn't catch) are at doing what they do. Let's not forget Michael, who dispatches for ServiceNow (the folks you reach when dialing "0" here if front desk is unavailable.) Despite the fact that our interactions were strictly over the phone, he exudes an aura of helpfulness, professionalism, and was incredibly quick to help me with any of my requests. The only thing that could be considered even close to not excellent during my stay was having to move rooms due to a cracked hinge on the shower glass door and engineering (also a nice couple of fellas) agreeing that it was a safety hazard. They immediately helped me move to a similar room, and front desk made sure that I felt the interaction ended equitably. You can't ask for more than that. I have literally zero complaints, your hotel is amazing, and I thank you all for your hard work and attitude! TL;DR Food/drink: So good Service: Excellent Room: Palatial, well-stocked Phoenix: 115* so I don't honestly know outside of like three restaurants. Seriously, y'all live in this?! Hope it was helpful!

Great for Staycations Staycation downtown Phoenix for a Suns Playoff game. Richie took care of us at the valet- super nice and positive attitude. He kept our ride safe and secure during our stay. In our room, there was a drawer not cleaned out upon looking for the wine opener- they brought up house keeping and complimented us with not only a clean drawer and new wine opener- but a $50 credit for the inconvenience. That was unexpected and very nice. We weren’t going to say anything but glad we ended up doing so. Overall, the Westin is our main go -to hotel for staying downtown because it’s so close to the arena and great food options in walking distance. Can’t beat a great nights sleep with those super comfy king beds! We love you, Westin! See y’all again soon_