Crowne Plaza Suites Pittsburgh South by IHG

Great hotel awesome location! This is a really great hotel! The staff at check in was friendly and helpful from the moment we stepped in. Our room was spacious and very clean and included a ton of USB charging ports which is always nice cause I have several devices to charge. The beds were super comfy with down pillows and of course very clean. The shower was big too and included all natural hygiene and skin care products. Breakfast was amazing they actually have a proper kitchen/restaurant at this hotel which made things very convenient! I was able to enjoy a proper a night cap at the bar before bed. After breakfast I crushed a workout in their state of the art fitness center and then bobbed around in the out door pool for a while, the pool was super clean and the water was perfect! This hotel is right across from a huge shopping mall as well as serval excellent restaurant and fast food options, the location is ideal! I will definitely be staying here again!

Good location, great staff, AWFUL housekeeping We stayed here with our family for two weeks in February, and had been back to this hotel many times before. Location is great for the South Hills and nearby suburbs. Malls and restaurants close by and it's only about a 20-30min drive to downtown depending on traffic. Building itself dates back from the 70s but there has been a good effort to keeping it looking updated. Rooms are a good size and functional, if looking a bit 1990s. Wifi was good and plenty of plugs for charging. Front desk staff was great, very friendly and chatty and engaging. There's a small shop behind the front desk for drinks, snacks, and a few sundries. Also a restaurant on-site though we never tried it. The major letdown was housekeeping. It was so bad it was comical. First couple of days was okay but then we began to have issued with skipped housekeeping. We'd get back to the room and it wasn't done and we'd ask and find that housekeeping has gone home. At one point a front desk staff person (who I only saw one particular day) told us that there is no housekeeping on weekends, a policy she said that has been in place for a long time. I told her we had stayed at the same hotel last August and received housekeeping every day and she told me that was impossible. I guess I must have dreamed that! Needless to say, in the days that followed we began to have less and less housekeeping until the final 3-4 days of our stay we had none at all. The front desk staff explained that they prioritize rooms with people checking in, that they were short-staffed and heavily booked. Which may be the truth, but not much consolidation to us especially having a small child. To their credit the front desk staff tried. They gathered towels for us, toilet paper, and other sundries every day and left notes for housekeeping to make up our room. But the notes were ignored and our room was skipped. Seems housekeeping may report to another manager who didn't listen. Or maybe there is no manager. Who knows. At the end of the day the front desk staff was apologetic but there was no sort of compensation offered. First time ever for us to experience something like this, including having stayed in the same hotel multiple times. Can only guess that there is some sort of personnel issue going on that's out of control. Unfortunately for us it means we won't be staying here again. We'll probably stay in one of the 3-star suites in the area which is similar or lower cost. They have limited housekeeping but at least it's predictable and we can plan for that.

Some rooms are old/run down (some updated), super loud late night party on our floor, staff were very nice We stayed for two nights. Our room was ready early (mid day) which was great.The lobby and entire first floor looked new, bright, and clean. The breakfast buffet was great, but they shouldn’t charge for it (we got it complementary through IHG rewards). Our room was old and run down (carpet, bed skirts, paint). The bathroom was tiny and had no fan - gross. The walls were thin and the bathroom vent above the toilet must vent directly to the bathroom/room next door, because we could hear everything. The people we were visiting were embarrassed and apologetic about the condition of the room. We are not super picky and didn’t really care, but it would have been a better value at half the price (we paid around $250/night). Around 10:00 pm the multiple person party next door was being outrageously noisy in their room and also in the hall: full on soccer game in the hallway - we could hear the ball being kicked, people and balls bouncing against the walls and against our door and a boom box playing really loud music that sounded like it must have been out in the hallway. We figured there must be security cameras in the hallway, and they must have quiet hours, so an employee would be up shortly to break it up. I called the front desk after 11 to request a new room tomorrow night if these people are still here (way too tired to pack everything and move that late), and figured for sure someone would come up and break it up then. We did not feel comfortable asking them to stop as there were a lot of them. No signs of anyone discouraging them. There was lots of noise until well after 2:30 am. The next morning, I went down and asked about the party next door. Once they told me they were staying, I initiated requesting a new room. The front desk woman was very nice, asked me if I had called about it last night, and said “sorry” and offered us a room on a different floor. It wasn’t ready yet - understandable. She did not offer me any refund so I requested the cost of the night be refunded. She said she could give me $50 (off of $250), which I thought was kind of an insult considering the disruption we had been put through the night before and the fact that we’d have to pack up everything we unpacked less than 24 hours ago, and move and unpack again. Also, waiting for the new room to be ready royally messed up our plans. The new room was way nicer, updated paint and furniture, brighter. That actually bugged me - why didn’t they give us an updated room in the first place? We made our reservation 2 months ago. There were no extra blankets like in original room. Could not deal with requesting. The more I thought of it, the more I felt like we got ripped off paying $200 for a bad night in an outdated room. I called IHG customer care the day after we checked out to request a refund for just the one night and asked if I should deal with them or the hotel directly. I spent over 45 minutes on the phone trying to get to the right place and talking to them. They said there was nothing they could do monetarily because we had already checked out(?) They could offer us some points and thanked us for our feedback that would help them improve future experiences.They said I could try calling the hotel directly, which I did. It was a Sunday and the front desk person said the manager would return Monday and said to leave a voicemail for them and they’d call me Monday. I left a message and did not receive a call back Monday.. I’m sure someone could stay there and get one of the renovated rooms and not get unlucky with a late night hallway soccer tournament. We totally understand that things can happen and are usually very understanding, but we paid a lot of money for a not great experience, and did not get the impression that anyone was trying real hard to make it right. All staff (front desk, and especially Breakfast Guy - shout out) were super nice.

Good experience except for a pending for 2 week hold on my card. Well the good: room was big enough. Nice bathroom. Mini fridge. Nice location. Friendly staff. This earned them a higher rating however The bad: is a big enough of a deal to me that it still warrants my rating (offset only by the good) - they held my room deposit for going on 2 weeks now. Say they released it. But if they had I’d have it by now.

Fit the Bill The hotel has apparently been around for years, but is in pretty good shape. It was very conveniently located for the event we were in Bethel Park to attend. Our room was comfortable and clean. The front desk staff was friendly and welcoming. We had breakfast there one morning. The food was ok, but we didn’t think it was worth $18 per person. The next morning we had breakfast at the Eat n’ Park that was 2 minutes down the road. Despite our disappointment with breakfast, we’d stay there again.