Quality Inn & Suites Plano East - Richardson

Enjoyable stay, very comfortable beds Very good rooms, beds very good, clean room and clean bathroom. Breakfast was good, very clean area and well stocked. All staff very pleasant and friendly and helpful. Location was very good and plenty of parking spaces. Would have liked if breakfast was served til 10am everyday as it seemed a rush every morning to get down before 9am

Price is reflective of quality in this Quality Inn We chose this hotel based on convenience for attending a funeral in the area. From check in to check out this experience wasn’t good. It was so bad that we only stayed one night and forfeited the second night and drove home when we planned on resting up for the drive home. We requested upper floor when we made the reservation but were given first floor. We went to the room and it smelled horrible. We went back up to the desk and told them it stunk and we had requested an upper floor and wanted to move rooms. They accommodated us. We moved to the second floor. That room stunk like Chinese food. I opened the window when we left to air it out so it was just okay after airing out. The beds were so hard that neither of us slept comfortably. They refused to give us extra towels until we brought them the used ones. There were nails sticking up in the carpet which we folded a towel to place over them so we didn’t step on them. The carpet was very dirty and in bad need of shampooing. When we tried to check out a day early front desk staff were M.I.A. so keys were left on the front desk. Hopefully they figured it out. Lots of traffic noise from the highway. Constant fan didn’t come close to drowning out all the noise. We will never stay here again or recommend this hotel to friends/family.

Don't expect your deposit back. Most of the staff were fairly friendly. The continental breakfast was kept stocked and clean. However, if you have a pet don't expect your deposit back. $100 pet deposit. They inspected our room after checkout and saw 2 small tufts of hair and refused to refund us! I assume they have vacuums? Don't say you are pet friendly if you're not!!!

Bugs! We booked only one night here, thank goodness. The A/C DID work in our room, so that's the plus to this review. The room wasn't really "clean" when we got in (just random wrappers & some small pieces of trash around/behind bed) but I didn't worry about it, as I was only needing somewhere to sleep. Not long after I laid down, a roach (pictured) was crawling on my bed! I hate roaches, so this was disgusting to me! I finally found it & killed it, but while looking for it, found ANOTHER small bug by the bed! (Also pictured). We've stayed at all kinds of hotels (mostly Choice brand, as we're Platium status) but this is the first time to have BUGS. Very gross.

Excellent value and clean hotel Excellent hotel. Clean. Free breakfast. I stayed in a king suite. Very nice. The one and only complaint...the coffee in room and at breakfast was not good quality at all. That won't prevent a repeat visit, but it is something easy for the hotel to correct.