Hilton Garden Inn at PGA Village / Port St. Lucie

10 different problems, makes this a below average night Not what we expected. Made a stop here in our travels through FL and nothing was good about the stay: 1. The bathroom light was flickering (nonstop). We left it on for a few minutes to see if it would eventually stop flickering - it did not. We informed the front desk that night and said we'll stay in the room and deal with it. 2. We get back in the room and turn on the night stand light. Now that light was flickering. Again we left the light on for a few minutes to test it, it it continually flickered. It was bad enough that the room is full of reading lights and not a big light to illuminate the whole room. I sat in the mostly dark room while watching tv until I went to bed. 3. The landline phone was on the night stand, but had no cord. Granted, we had cell phones, but found it funny. Why have the landline phone? 3. No alarm clock. The website says they have alarm clocks. Yes I have a cell phone, but I like alarm clocks so I can see when I open my eyes in middle of the night, instead of having to reach for my phone and pressing a button. 4. The hot tub was closed since it 'did not meet Florida code'. When we checked in, we were not told this. We got our bathing suits on and walked down the hot tub, only to read the sign. As frustrating as that was, it would have been a smidge less if we were told up front instead of getting ready and walking to the hot tub. 5. The ice machines were not working. 6. The laundry machine was not working. 7. We found live silverfish bugs in our room. 8. A sign up front said; breakfast was $13.95, which I found very expensive, but the info packet we received at check in said breakfast was $15.95. I wouldn't pay either amount for breakfast, so I did not ask about that. 9. The manager was not working until 11am. Notice the convenient time since most people have checked out by this time. Sounds like it is on purpose to avoid any possible upset customers. 10. We booked early as they always push you to lock in the rates before they go up. While sitting in the room, we looked at the price we paid and the price that was currently online, and it was $25 cheaper to have walked in the door and paid for a room, than book in advance. The next morning, the lady at the counter asked how our stay was. My wife, said; not good and explained everything. We were told the manager does not come in until 11 am. Well that makes it nice for the manager. However, we were told that they would follow up with us, but would not give us any full or partial refund. At best, we 'might' get some points credited to our account. As you might guess, no one followed up with us and we have not received any credits (points or $$). If half your hotel is not working, why stay open? If half your hotel is not working, why charge full price? If you say you'll get back to me to discuss the issues, then do what you say.

Honestly maybe the best hotel stay I have had... surprised actually I stay in hotels often, and have for years. So when I say it might have been my best stay ever I mean it sincerely. The room was super clean and well appointed. Everything worked as expected, TVs, internet, shades on the windows. It was very quiet for a near the highway hotel. Even had a first floor room with a pool view and was super quiet. Two slight concerns; shower could have been stronger. Ceiling fans had lights but were single switch and did not go on/light up, at least that I could find. Great place. Recommend.

Better hotels down the road First time I’d stayed at this hotel. I’m always in town for business every week and I thought I would give it a go sadly I would not go back pretty bad management no welcome as a diamond member no real benefits. They don’t appreciate that you spend 60 nights over a year at Hilton’sterrible and there’s nothing around there. You have to drive everywhere. Better go go down the road from now on.

VERY BAD MANAGEMENT We stayed at this hotel back in January 2 nights and they don't clean the rooms daily. No big deal. We have a small dog and I was charged $25 a night no problems all. Again, I called the hotel and made reservations for 4/9/24 I asked them about my dog and again I was told that a $25 charged would be applied. No problem. Today, I was reading the check out bill and for my surprise they charged $75 for my dog one night. I called right way and spoke with front desk supervisor, named Dana a complete jerk on a Power trip. She called me a liar and said that they never charged $25 dollars it was $75.00 She than hang up the phone. This young woman is a complete loser on a Power trip. We'll never go back there! I called my Hilton American express card and put a stop on the invoice. Unfortunately circumstances!

Just take care about the money. It's so sad! The Hotel did not pay attention to my needs. My father is still in the Hospital and they just charged me and they did not provide me an option to change my dates. No one contacted me and I tried to do it many times. It was so sad. They just take care about the money.