Quality Inn Downtown Convention Center

Stay away!!! Location was nice, the front desk staff were empathetic, kind, and tried to accommodate. The owner is awful, and disrespectful. We were checked into room 108, went to Monster Jam came back at 9:40 pm. The door to our room wouldn’t open, being as we had two young children we were placed in another room, to get the kids to sleep. Our belongings were still in room 108. The front desk called me around 10:40 pm said the options were after the owner had been at the hotel. we can get into the room in about 2 hours, putting us at 1 am to get into the room with our items. Or we can wait till 9 am and then have a check out of 1 pm instead of the 11am, I asked can it be 8:30 am to get our stuff at the latest. I did go down to the front desk to check in but the owner had left already and NEVER spoke with me leaving the young front desk man to handle communication. I said well we have to go with the second due to the fact I know my child is up at 6 am and 5 hours of sleep doesn’t seem like enough. At 3:45 am I woke up to people screaming in the halls and running. I started to worry people were going to steal our items that were still in the other room. Barely going back to sleep I was up at 6. In the morning I asked the front desk if there was any movement on the situation he said the owner will be there at 9. I was told he wasn’t very informed of the situation but he will look into it. At 8:30 I got a knock on the room we slept in telling me that the room with our stuff was open. I said okay and I asked if he was the manager he said yes. I said I do expect we get compensated for this being as we slept in our clothes and the anxiety it caused and discomfort. He said you’re getting a late check out and you can get your stuff. I said that isn’t enough this should never happen at a hotel, and be allowed to go on for 12 hours. He said well I’m not doing anything I said I’ll call Expedia and choice hotels. He said fine I asked for his district manager he said there isn’t one, I asked for the number of the owner he said there isn’t one. I got our items to the room we slept in. Then went downstairs to have a conversation but once again he had left. The front desk called him, and he then yelled at me how we got our stuff he wasn’t going to do anything. He then accused me I just wanted a free room. No I wanted to have the items I packed with me if I didn’t want my stuff and to feel safe I could’ve slept in my car. When I said the master key is supposed to be on site at all times how he was doing things was illegal he said oh fine sue me. He told me f you and to get the f out of his hotel by 11 am. Then he hung up on me. I promised the kids we’d take them swimming so we do, I take my child back to the room to get ready to leave they turned out key card off couldn’t get into the building so my child is in a wet swimsuit in 40 degree weather. I had to run to the front desk to get the key card on to get our stuff from this hotel and leave. It was the worst most appalling experience I’ve ever had.

Honestly, Just Horrible This two-hour "stay" was horrendous. I had planned to come down for a nice weekend with my boyfriend and we checked into a king bed hot tub suite. We got into the room after avoiding the hole in the hallway ceiling and tried our best to ignore the musty smell. We were uncertain if we could stand the smell. After many hours of driving, we went for dinner. Then we went back and tried the hot tub, which was unable to stay full and was incredibly loud. We went to call the front desk to inform them and found a filthy, coffee stain-covered phone. The last straw was finding our window "locked" by nothing but a dowel. The latch doesn't latch into anything! Neither of us felt remotely safe at this point. We checked out after only two hours. Today, I saw a $162 charge and my boyfriend talked to the general manager. He said that we used the bed and the hot tub and so we were being charged for one night's stay. He went so far as to accuse us of using the room for a quick sexcapade. Verbatim, "Well, LOTS of people use the hot tub and the bed and then leave." Avoid at ALL costs. I was fine with the one night charge until the manager* decided to make an inappropriate comment about our stay.

Stayed 5 minutes... too long I booked a room for an employee and he walked in, sent me photos of the stained chair and bed, and walked out. I booked him at the Marriott next door 5 minutes later. We often stay at Choice hotels so this is disappointing. I called several people and did get a refund but no manager call, nor a call from anyone else. Trip type

APPALLING OMG……do not stay here. Wish there was a no star review option. We booked online, not knowing the area. Quality Inns are a chain of hotels in the UK and are a decent place to stay. This place is APPALLING !! Checked in, and was given room number 135. As soon as you walk into the hotel, there is a real funky smell in the corridor. The smell got worse when we entered the room. We soon found out why ! I went to use the toilet…..and it was completely full of human excrement. Went back to the reception and spoke to the manager, who was extremely unsympathetic to the fact that we had driven 6 hours to get there, and I was busting to use the loo. He offered us another room, but by this time I did not want to risk staying. We demanded a refund and went around the corner to the Marriott…..and a beautiful clean room.

Stayed one miserable night for a Backstreet Boys Concert This is by far the filthiest hotel I’ve ever stayed in! The carpet left our socks blacks, there was rust and mildew and what appeared to be blood spatter in the bathroom. Ripped chair, stained bedding, inoperable electrical outlets, used toiletries, just general disrepair and a bad smell. With that being said, their employee “Peter” was exceptional. He was very kind and accommodating. If I could give him 5 stars I would. Any hotel would be lucky to have him. Will never stay here again and I’m reluctant to ever stay in a Quality hotel again.