Hampton Inn & Suites Poughkeepsie

Met expectations Expected Hampton Hospitality was here. Clean and quiet, close to dinner location. Enjoyed a good night's sleep before more travel the next day. Nice common area and handled large group well, for breakfast. On to the next Hampton Inn!!!!!!

Familiar with the brand satisfaction guarantee so watch the little things Upon arrival we quickly did a digital checkin so we could tidy up and arrive on time for our dinner reservation. I noted the room seemed dark and there is no fan in the bathroom. It stormed while we were at dinner. When we returned to the hotel it was very dark. The front desk attendant was leaning on the counter completely disengaged and not informing us of an outage. My daughter noticed several people sitting in the lobby area and inquired…where are the stairs? A power outage left us in the dark with no hvac and a dripping noise-we used earplugs. We laughed it off and used our flashlights on our phones to prepare for bed. We were ecstatic to be in New York and had preplanned activities, including breakfast so we did not take advantage of the complementary breakfast, also we did not request housekeeping. However, while the first housekeeper was very professional and quick to respond to my request to only empty the trash and replenish our towels, the second maid was, rude. I work for corporate Guest Assistance for Hilton Hotels and I am familiar with every reason why a guest would ask for the 100% percent satisfaction guarantee. I happen to know that there is a supply chain issue and many other reasons why hotels are not replenishing towels in a timely manner. But….There’s no place for rudeness! Stiff, dingy bath towels, and no face or hand towels is not fun. And if all you have is bath towels kindly apologize and replenish with an adequate number of towels for your guests. My daughter asked if this would have been an issue were I not a team member…it would not, but I definitely would have made a complaint. I always leave a solid tip even though I do not require the full services of housekeeping. The brand provides amenities we opted not to use which puts everything else in a spotlight. It’s very pretty there and we will visit again. By the way, the service from the front desk was also meh…

Wonderful employee there Our Association is considering hotels in the area for a spring 2025 meeting. I cannot say enough good things about Indira Naidu at the Hampton Inn . She has gone above and beyond in anticipating what our needs might be and solving them. I highly recommend working with her if your group size allows you to utilize this hotel.

A Gem of a Hampton Warm friendly atmosphere, clean fresh rooms! great Happy Hour with delightful treats and breakfast…this Hampton is a real gem! What more can I say…loved Alyson and her manager at the front desk! Good parking, generous dining area with good reception for WiFi. Can’t wait to return.

Clean and Cozy Clean and comfy with added special touches like cookies in the lobby and towels folded into swabs. No complaints. We had just come from a luxury resort in the area and one of my kiddos thought this hotel was still the fanciest one they ever stayed at.