American Travel Inn

DO NOT STAY RIP OFF$$ DO NOT STAY we got there there was no one in the office called the number they said the key was under the mat. That was super weird we were in our room 5 minutes before the cops came knocking and there was major yelling from a few doors down that new didn’t even know was happening. After that got taken care of the old lady came and said we had to go to the office and pay. We had already paid in full online then she says she didn’t have anything from anywhere and charged another $89 to our card after we’d already paid online then tells us to go online and cancel a non refundable night that was already paid for so needless to say do not stay there if you value your time or money or want to not be bothered by police while just trying to pass through all in all 0 stars for them and I’ll never go back. ( I stay in Pullman every weekend this is the worst hotel so far)

Probably ok when there are no long term construction crews staying there Currently they have a fiber optic construction crew staying there long term. This crew is very loud every night and management does nothing about it. We booked there for 2 weeks and it was every night of yelling and being loud. Horrible experience. The place is getting old and going down hill.

Will Try Not To Stay Here Again The room itself was basically OK. Dated and nothing special but adequate. The issue was price gouging. My wife reserved this for Dad’s Weekend. The amount charged was embarrassing. Price gouging unlike anything I have experienced. I complained about it and was met by silence. I understand an increase in price for Dad’s Weekend but this was WAY over the line. Way over. Don’t plan on staying here ever again. Total rip off.

Comfy, Clean,and Great value. Went to Pullman Washington coming a longs way from Los Angeles California to visit someone special as a surprise and went on my own on this trip not knowing anyone. When I arrived I was very tired and just exhausted. The check in was very quick and lady in the office is very sweet and welcoming. So from the start I had felt safe. I wanted something to snack on and I noticed right across the street from the motel is a gas station with a mini Mart which made my stay very convenient especially from a long drive I didn't have to really stressed about driving anymore anywhere because there's alot to do walking distance. The room was very clean which I'm very lucky about. I was pleased with the service and everything overall really made my stay well worth the trip and to be honest I didn't want to leave after staying a few nights the manager/lady in the office offered me a great rate for extending my stay. I couldn't asked for more I got everything I could possibly need or ask for at this motel and i recommend coming to this place 100% to anyone coming to this town. I checked and looked around for other places but this place stood out to me the most just because of the whole atmosphere and good vibes I received from the wonderful staff here. Thank you Travel inn for your absolute wonderful services I really appreciate you for making this stay a great experience for me _

Rude, Disgusting, and Overpriced Quite possibly THE WORST hotel I’ve ever stayed at... ONLINE RESERVATIONS • Pre-pay only (non-refundable). • $400/night after fees! I get it, it was homecoming weekend, but it’s a roach motel. CHECK-IN PROCESS • Rude clerk/owner. • Clerk/owner grabbed the wrong reservation initially and became very confused and oddly accusatory. • Clerk/owner accused us of only listing 2 guests instead of 4 in the reservation for our room with 2 double beds (our online reservation clearly stated 4 guests). • My husband had to repeat his phone number and correct her 4-5 times before the clerk/owner finally got it right. • Clerk/owner scribbled on my map giving me unsolicited details. • Only 1 key (actual keys, not cards) for a 4 person room. • No explanation about WiFi or any other amenities. • Lots of rules and fees... We learned that if we checked in after midnight we would have incurred a fee (this was not stated anywhere during the online reservation process); thankfully we checked in early. ROOM/ACCOMMODATIONS • Room and exterior could desperately use a renovation. • Non-smoking with no lingering smells (thank goodness). • Adequate space for 4 people. • Double beds. • Beds were fitted with old, dingy sheets, nasty fake velvet blankets, and crusty old comforters, and they were incredibly uncomfortable. • Bathroom wasn’t properly cleaned; there was toilet paper and a yellowish tinge in the toilet, and hair particles in the sink. • Hot water had a peculiar gasoline-like smell. • Water temperature and pressure were adequate. • Soap was hard to find and inadequate (domino sized soap bars and only a few packets/pouches of cheap shampoo). No conditioner. • Unsure if there was a hairdryer in the room. • Closet and dressers were adequate. • Outlets were limited and poorly placed. • Lighting in bedroom was poor (2 lamps, nothing overhead) and not all light switches worked. • Lighting in bathroom was adequate. • Windows we’re single-pane, so all the outside noise and cold air traveled freely into our room. • TV/Cable were adequate. • Phone in room, but we never used it, so we don’t know if it worked. • Microwave in room, but unsure if it worked. • Coffee maker in room, but unsure if it worked. • Carpet was flat and sticky. • Alarm clock in room, but unsure if it worked. • Heater was adequate. • Mini-fridge was adequate. • Unsure if there was WiFi. • Cell service was adequate. • Ice machine down the hall/balcony was adequate, but ice bin had garbage in it. CLIENTELE • People in one of the rooms near us were yelling and banging on walls from ~1:30am until ~6:00am the first night of our stay, making it impossible to get any sleep. We heard them mention pulling out a gun and threatening other forms of violence, which made us scared for our lives. In hindsight we should have called the police. At the time we knew we couldn’t count on the hotel clerk/owner to deal with the situation discretely, so we refrained from complaining. Also, oddly enough, with all the listed fines/fees, the hotel doesn’t fine guests for noise complaints. • Some of the other guests seemed normal/safe, but we didn’t spend much time at the hotel. LOCATION • Decent location, right next to Old European and just down from My Office Bar & Grill and Rancho Viejo. • Campus is about a 30 minute walk, but hilly, of course. • Close to highway. CHECKOUT PROCESS • Equally as bad as checking in. Glad to get away from this place.