Bad service, nickel & dime, spend a few $ more to stay elsewhere Staff are rude. Interacted to make changes to reservation. They have been coached to just say No and charge for every dollar possible. I'm a Bonvoy silver member and they charge for everything. Add that the hotel is getting old and in the middle of nowhere. NEVER AGAIN. Marriott should drop this hotel from their portfolio. Read other similar reviews on this hotel. This franchisee owned hotel has a consistent "screw the customer" track record. Buyer beware!

Poor customer service Room was clean. Front desk staff not well-versed in customer service. Pool closed, there is a charge for WiFi…. This was not clear to us. When we questioned it with front desk staff, the woman became argumentative and rude. Unprofessional.

Nice facility but needs housekeeping staff badly. The hotel is still on covid protocol and therefore does not clean the rooms during your stay. But we expected to start out with a clean room. We spent two nights here on points (60,000) and the hotel gave back 500 points because of clean room issues. The first room had food crumbs all over the floor plus a very large wing of a bug on the window sill plus a dead moth. They were nice enough to switch us to a new room. That room had a glass shard in the sheets. Fortunately we felt the sharpness without it breaking the skin. When my wife dropped her glasses case and bent over looking for it she found a pair of blue men's under ware (not mine) under the bed. The front desk service was friendly and efficient. The shower had plenty of hot water. The air-conditioning was very quiet and kept the room comfortable. The bed was soft yet supportive. The room was quiet even though some of the guests in nearby rooms were partying after midnight. The black out curtains did not overlap so light woke me up early each morning. If you want darkness bring some type of clips to hold the curtain openings together. The ice maker on the 6th floor was out of order. The ice maker on the 7th floor was empty. The ice maker on the 5th floor had about 20 small ice cubes. The ice maker on the 4th floor was good. The breakfast buffet was good. We were there with friends and family. The waitress kept us supplied with good hot coffee so my brother in law, friend, and I each gave her a $5 bill. She was very appreciative. Every staff member I came across was working very hard which leads me to believe that the hotel just does not have enough staff.

Lots of issues My husband had a training at the hotel June 7-11 so I tagged along for a vacation. By his account, the training room and facilities were good aside from a glitch with the AC on a 94 degree day. The gym is also very nice and the rooms are standard for a Marriott. That’s the good. The not-so-good list is longer. Based on the service challenges we experienced, I am assuming that they are dealing with Covid related staffing shortages at the moment. For example, despite multiple requests, we did not get our room cleaned until the appx 6 pm on the 5th day of our stay. That was a very partial clean - no vacuuming, no counter wipe downs, etc. It appeared that just the bedding was switched out and we got a fresh pile of towels. We were left with a literal sliver of soap, we had no coffee in the room for days, there were crumbs on the floor, etc. I did the best I could all week to keep surfaces clean using tissues and water but it needed more. The wait at the front desk was generally long - it took us about 20 min to check-in and I had to wait 5 minutes on two occasions for someone (anyone) to show up at the desk so I could request a shuttle ride and room cleaning. On a side note, I don’t believe the pool was open as my key card would not let me in. Additionally (and not Covid-related), I feel like they nickel-and-dime you for anything you may need while you are there - $2.50 for a small bottle of water, etc. Though the staff person was exceedingly friendly, the restaurant is very overpriced for what you get (and there is nothing else close). Getting to/from Boston without a car is also a bit tricky. There is technically a morning and evening shuttle to/from the hotel and the Quincy Adams T station and nearby mall, but I found it to only reliably available between 4 and 9 PM. During that time, you just have to call the hotel for pickup. The walk to the station is doable, but was definitely less than pleasant in the heat/humidity we had this week (94/90), and I wouldn’t want to do it in the dark. If you haven’t been here before, the T is great and easy to use if you can figure out how to get to/from the station. It’s about a 20 min ride into town. Overall I am definitely disappointed overall. I understand that they can’t control staffing shortages right now. With that said, they should not be charging the standard rates that we paid if they are unable to provide a standard level of service.

Awesome place to go after a hard day of meetings Anyone that does it knows business travel isn’t easy. Being greeted by someone friendly at the end of a long workday is always appreciated. Jieling Cho took it to another level. From the minute I arrived, she welcomed me, made me feel like a valued guest and offered to help me with anything she could. Little did I know that within hours I would need an extra phone charger since mine had issues. The short version is Jieling offered to let me use and keep her personal charger for the night. I was of course very uncomfortable borrowing someone’s personal property, but she insisted. I would not have been able to charge and use my phone the next day without her generous offer. Overall the hotel was great. My boss even used the gym which is a big deal. He never thinks hotel gyms are good enough. We also used the bar and the staff was awesome. It has been awhile since I had personal not recorded wake up calls. I know I will go out of my way to stay at the Marriott Quincy no matter where my business plans take me in Boston the next time. Thank you Jieling and the rest of the staff for making my stay so memorable.