Grand Sierra Resort and Casino

Come here if you want to be treated differently for your race! I absolutely LOVED how I was treated at the grand cafe by my awesome waitress Irma. Not only did she see a black woman and think "wow, must be hard raising kids by yourself as a single mom" (not only think, but say, ladies and gentlemen!). But, she ALSO assumed I couldn't afford my meal and told me to make sure to check the prices before I order!! How lovely, right? Is this how you treat your guests? Sat down and the woman took forever to come over. Didn't even ask us for drinks until the second time around. Quick and rude. Mind you. There weren't many people around. It wasn't busy. Im not sure if she didn't care about me because you know, she assumed I was poor and probably wouldn't tip her or what it was but she was incredibly rude. Assumed I was a single mother (I'm happily married. Thank you very much). Not until I went to pay with my black card did she start kissing up! "Your dress looks so beautiful on you" ok baby, but it didn't look beautiful before? Not until you saw that I was a rewards member? I used to bring my entire family here every Spring break while we visit fam! Around 50 people from my family without even counting family friends. You all lost that business! Along with the business of my own business trips and company partners. Will be letting everyone I know to not step foot into this terrible environment. I wanted to address my concerns with the manager but after seeing the two laughing and giggling together, arms around waist, I knew I wouldn't be listened to! I would rather bite a nail than hire someone like her at my establishment. Terrible that a woman of color herself would treat another the way she treated me.

LOVED GSR!!!!! We decided to fulfill a bucket list item this Thanksgiving: taking the train from the beginning of the transcontinental railway through the Sierra Nevada mountains to Reno. I booked the Grand Sierra Resort ("GSR") on a bit of a whim, and I am so glad I did! When we arrived, the lobby was bedecked in Christmas cheer. (Whoever did the decorations did an awesome job!) The person who checked us in was so kind and welcoming. The room we were provide was on the 18th floor of the "Vista Tower." The room was HUGE and very well appointed. We also had a great view of both the Reno airport as well as the snow-capped Sierra Nevada mountains. Since our train got in late in the afternoon, I decided to book a restaurant at the resort for our first night (we planned to stay for 2 nights). We booked Rim, a pan-Asian eatery on the casino level of the resort. The restaurant decor (as well as the decor of the other restaurants on restaurant row) was great. Someone has a great eye!!! Rim was not just nice to look at, it was a great place to eat. The menu has so many choices, and if what we ordered was any indication, all the food is wonderful! Our server was also fantastic (thanks Jerimiah!) In fact, we liked Rim so much we went back a second night! After dinner we spent some time in the Casino. The machines I played did not disappoint, giving me back $100 more than I started with. All-in-all, GSR was a great choice for our Reno getaway!!

Great service at Sierra Cafe IRMA PAEZ is the answer. We went to the Sierra Cafe. Our waitress was Irma Paez. Her service was brilliant. She took such good care of us and was so friendly. She is efficient and innovative.

Best part of several, was the hospitality Went to a Yes concert and short vacation. f From Valet parking, to Bars, Restaurants, Sport Book, Spa, games and more...all staff was very friendly, kind and helpful. Concert venue was very nice, a choice place to see a big show. Recommend- Asian Bistro bar restaurant, White Rabbit Magic, Pazole at Una Mas, Darts, (didn't do bowling). The staff all were very good. Thank you

Unacceptable Behavior and Horrible Service I came to The Grand Cafe expecting a pleasant meal with my family, but what I experienced was beyond inappropriate and disturbing. The waitress, Irma, was not only rude and unprofessional, but her behavior was completely vulgar, especially for a family-friendly establishment. She was overly flirtatious with my husband, completely ignoring me and my children. To make matters worse, her attire was highly inappropriate. Her shirt was unbuttoned to an embarrassing degree, exposing way more than anyone should be showing in a public setting. Right across from our table, she was talking sexually to a group of men, and my kids were sitting right there, hearing everything. I’m not a prude, but this is a place for dining, not a bar scene. As a mother, I was appalled. When I spoke to the manager about the situation, she completely brushed me off and seemed to be more concerned with laughing and gossiping with Irma than addressing my serious concerns. The Grand Cafe clearly doesn’t value customer comfort, especially when it comes to families. This was the last time I’ll ever step foot in this establishment as a whole. If you’re looking for a classy dining experience with your kids, stay far away from this place. Go elsewhere, like the Atlantis where your opinion is valued if you want a respectable meal, because this place feels more like a brothel than a family restaurant. Zero stars if I could give it that.