Hampton Inn Ridgefield Park

Hotel Stay Stayed at the Ridgefield Park location, was a little hard to get into the entrance but definitely not the hotels fault, the stay overall was great! The staff as well Leandra at the front desk was super friendly and very dedicated to her job...

Nightmare Stay – Avoid at All Costs My stay at the Hampton Inn in Ridgefield, NJ, was an absolute disaster. It began with a terrifying fire alarm caused by an air conditioner catching on fire. I had to evacuate in my pajamas with no clear communication from the staff—an unacceptable and frightening experience. Once back in my room, I found that the door wouldn’t lock, leaving me feeling unsafe. The room smelled of mold and burnt plastic, and the shower only provided lukewarm water. To make matters worse, there were stains on the granite countertops as if someone had cooked in the bathroom. The lobby was no better. An elderly woman, who looked sick and disheveled, monopolized the TV, making the space uncomfortable. Unsupervised children were often playing and creating safety hazards by spilling water on the floor. The staff were dismissive of complaints, making excuses like “these things are unavoidable.” Breakfast was a major letdown. Instant powdered eggs, filthy tables, and cleaning solution left out near the waffle maker led to accidental misuse. The coffee tasted awful, and the chairs smelled unpleasant. The pool was disgusting, with a sticky chemical residue, and the gym had a non-functional treadmill and smelled of dirty rubber. Wi-Fi was unbearably slow and frequently disconnected. The elevator floors were dirty, and many electrical outlets and the hotel phones were non-functional. The maids, who spoke only Spanish, acted in an unsettling manner. The thin walls allowed me to hear disturbing noises from neighboring rooms, and the carpet smelled like urine and soap. Overall, the Hampton Inn in Ridgefield is a health hazard and safety risk. The issues with the fire, room conditions, breakfast, maintenance, and staff professionalism are unacceptable. The freeway exit near the hotel is also dangerous. Save yourself the trouble and spend a little more elsewhere. This hotel is a disgrace to the Hilton brand.

It's OK, Until It Isn't Some room doors here appear to be closed and locked but are actually not, so anyone walking by can just enter the room with a touch. One can leave for the day only to return to find the room was unlocked the entire time. Sometimes it appears to be a card key malfunction, but it is not, the key doesn't work because the door is not actually completely closed by a tiny fraction of an inch and has to be slammed shut. In a quick survey of just my floor, I found three rooms would open just from the force of a brief poke of a finger. Our room, has since been fixed by maintenance but all doors on all floors should be checked. Management must know of this problem, as they must have noticed that guests in those rooms always seemed to need new card keys during their stay. Since having card keys replaced didn't work to solve the problem, we took anything important with us every time we left the room, or left one person behind in the room all day, which was a major inconvenience. My guests had resorted to sticking a wedge of pizza box underneath the door to make it harder to enter as they had been scaring each other awake when they pushed the door open. This hotel really isn't a hotel according to the dictionary as a "hotel" caters to the accommodations of travelers or tourists. This establishment seems primarily cater to people needing long term places to stay and tourists secondary concern, which changes the character of the property as long term residents become territorial and overly familiar with staff. Just like AirBnBs change the character of a residential neighborhood, some long term residents change the character of a hotel for the worse. We personally witnessed long term residents monopolizing public areas for days at a time, propping open exterior doors to bypass key cards, helping themselves to hotel equipment, harassing an employee, insulting a guest and being interviewed by police. There is a tremendous amount of noise at various times of the day. During the last sleep of our stay, at 12:30 AM, everyone in our two rooms was awakened by a guest yelling and cussing at another in his party who seemed to have locked him out. He said his card key didn't work. The doors for adjoining rooms allow much noise to pass through. Early in my stay I complained that I could hear conversations from the next room. There are many children, screaming and misbehaving, interfering with sleep of guests. We have since discovered that these are usually long term guests. Electricity and water! The microwave in our room worked for less than 30 seconds. The replacement microwave tripped a circuit and did something to the refrigerator, which by then had ruined our food and had to be replaced. An air conditioner malfunction set off a fire alarm, which awakened my son recovering from a long international flight, who ran outside in a panic in his pyjamas and was stuck there until the fire department cleared the building. Various outlets didn't work. Phones functioned only intermittently. One room consistently lacked hot water. The pool was murky the entire visit although I was always told they were working on it. The treadmill didn't work. The printer needed help from the front desk clerk to work properly. One item used during breakfast was literally not edible, meaning not meant for human consumption. I called the manufacturer to verify that it was not poisonous, but also was for cleaning purposes, not to be eaten. The location is on an highway ramp and one cannot walk anywhere easily. Getting into and out of the parking lot is difficult. Hampton Inn Hilton seems to no longer guarantee satisfaction in any meaningful way.

Another Great Stay... We enjoyed another great stay at the Hampton Inn Ridgefield Park. We were cruising out of NYC so used the park and cruise package. Upon our return from the cruise, we stayed an additional few days to explore NYC. Fred (front desk) was kind enough to have a room ready for us well before the "normal" check in time and Michelle was also lovely to deal with. We will definitely be back!

Convenient to MetLife Stadium but Don’t be Fooled This “independently owned & operated” Hilton brand hotel has made me reconsider Hilton hotels after being an Honors member forever. Musty smell in my room turned out to be visible mold that management denied. Bath towels were laundered inefficiently and remained dirty & with hairs. Resolution offered was air freshener & one clean towel. In a side note, the entrance to the hotel is next to impossible to get to, requiring the crossing of a busy highway entrance ramp lane only to find minimal parking.