Riverside Inn & Suites

Crooked Business Practices This place deserves ZERO STARS... I booked 6 weeks out for Halloween weekend. At that time, the rates were $75 a night. So I booked for three nights thru Expedia. The option I was given was to pay upon arrival. Night before check in, I called this hotel and talked to a gentleman who was very short with me on the phone and treated me like I was bothering him. I called to confirm my reservation and to make sure that there were zero Hiccups. He said that the "internet was down" and he "couldn't access the reservation at this time". Told me to call back tomorrow. The next day was check in day and I called around noon. The same gentleman answered and said that the reservation was "canceled because we didn't pay for the room yet". I explained to him that the agreement was to pay at the property upon check-in per the contract that he has with Expedia. He then said he canceled cause there was no credit card on file. I explained to him that he could have used the credit card on my Expedia account. He said that's not HIS responsibility and he didn't want to be left holding a room with no deposit. I then explained to him that he didn't even give me the curtesy to wait till check in time to see if I would even show (3pm). He just kept repeating himself and then I asked him to just take the credit card over the phone and he said that he would have to charge me the going rate of $178 a night for three nights. Then it instantly dawned on me what he was doing.. trying to rip me off. He cancels the $75 a night that I booked back in mid September and charges me $178 the current going rate. I called Expedia and they called him and they told me that there was nothing they could do cause it wasn't their hotel and gave me a $100 credit for another booking. They even tried to book another hotel in that area at the rate of $75, but all the hotels were around $200 per night and weren't gunna give anyone a break. I called the hotel back and told him that what he was doing was crooked and he said he "heard it all before" and asked me if I still wanted the room at $178. So I hung up on him. Reading other reviews, this is something he does routinely. Takes advantage of people after he puts them in a desperate situation.

Never again I stood here September 30- October 2nd 2021 Just because i had a funeral in the city to attend and their pictures it look decent for the price yeah but their are cockroaches its nasty they do not give you towels or body rags they got bed bugs also have a house keep that comes whenever she wants to . Literally……..its nasty as hell you get what your pay for but i paid 388$ for 3 days do not stay here

Terrible cleanliness, customer service and unsafe place I didn't wanted to write a review, but I felt that I should. I booked it for family stay under my dad's name due to him having the AAA membership. It was for one night and it was the worst hotel I have stayed in. - There was no trash can in the room nor in bathroom -There was a lot of garbage behind the dresser as I moved it to plug-in the iron - The wires for the phone were all disconnected - I asked for towels in the morning as it was 4 of us staying in a suite. I was told that the housekeeping staff doesn't get here till 11:30am. We only had 2 towels to use for 4 people. The front desk literally said to "re-use the towels we already have" because they do NOT give out extra towels. - There were plenty of drug-addicts in the parking lot and loud throughout the night. There was one car that kept coming in-and-out of the lot for couple hours. I was just afraid if my car was safe. I did not wanted to fight with the front desk or file a bunch of complaints. But I am still very frustrated about how the situation was handled by the front desk.

Worst place I have ever stayed at So there was dried throw up on the toilet, cigarette burns & stains in the comforter & the wall someone painted f&$@ you on the wall when I complained they wouldn’t switch my room we ended up leaving.

Nope Dried blood on the tables, no towels or cold water in the shower. Remote didn't work. When we're called to confirm reservation, it rang for 10 minutes. And there was a plastic bag on the smoke detector. Why?