Seneca Allegany Resort & Casino

A fun night out Overall, this was a really nice hotel and casino. We decided to stay here for a night to break up a long drive to Washington DC. The location is really out there - like nothing really around at all (ie shopping etc..). The room was very clean and spacious - nicer than the rooms at Seneca Niagara. The bed was comfortable and the shower pressure was great. The Italian restaurant was closed (which was disappointing) as it was a Wednesday night. So we ended up at the Seneca Cafe - the food was great. The casino was very large and the games were plentiful - it was so nice not having to wait to get on a slot machine. My husband went to the bar and played video poker - he got a beer (comp'd). When he asked for another one, he was told he needed to wait a certain amount of time before they'd comp him another beer. Ummm...he just dropped $300 in the machine - seriously? Seneca Niagara does not do this. Other than this, I'd recommend this hotel and casino.

Delightful Hotel and Casino We were delightfully surprised at our experience at this hotel. Our handicap-accessible room was terrific.! There was enough room to move around in my wheelchair. The bed was the ideal height to transfer; not too high and not too soft. The bathroom was luxurious with a commode that was easy to transfer to with a raised seat making it easy for everyone needing some accommodation. There was a phone next to the commode, as well as an emergency pull cord, a very thoughtful addition. The sink had a long counter on either side with room for personal items. There was a lovely supply of toiletries. Along with the usual shampoo and conditioner, were body wash, luxury soap, and body lotion, all with the same gentle fragrance. There was also a nicely sized shower cap, which you don't find much anymore. The roll-in shower had a shower chair that could accommodate most weights and sizes and be moved to a convenient spot to reach the showerheads. Here is my one complaint. The controls for the shower were a little confusing, and not intuitive. We had to recruit one of the housekeepers to help us figure out how to use it. There were many dining options - the coffee shop, a buffet, an Italian restaurant, and a pricey steak house. We had most of our meals at the coffee shop. Breakfast was great with a very generous steak with my steak and eggs, both cooked just as I liked it. The breakfast burrito was so stuffed my hubby had trouble finishing it. Portions at the two places we tried were quite large, but except for the excellent breakfasts, the food was just okay. The Italian restaurant was far from authentic. We did not try the steak house though the menu had a wide selection, at some very fancy prices. Everyone from the valet to the blackjack dealers was friendly and helpful. Frankly, this hotel put fancy city hotels to shame, at half the price one would expect for such quality.

Cross country trip The room was extremely clean. The king-size bed was so comfortable I didn't want to leave. The exercise room had treadmills and elliptical along with weights The reception staff were very friendly and were able to answer all my questions. The casino was clean and best of all was smoke free except in the designated room. The evening buffet offered many choices.

nice trip Our trip was very nice...the drive down was peaceful and lots of little towns to drive through...the casino rooms are great, and the staff was very nice too,,,i found the scent in the casino itself a bit too strong for me, and i liked the eatery better 5 years ago...don't like the fast food stuff, and for a senior i find the steak place gives too much food...i would prefer the mashed potatoes, veggies, meatloaf, that was sold there...i would go back again...

Dirty, Smelly Toilet—Not our problem… Stayed for two nights. After the first night I wanted my room cleaned. Called the front desk—they informed me that housekeeping was only provided on the forth day of a stay because the housekeepers “are not allowed to enter the room” since Covid. I explained that I needed the trash picked up and fresh towels. Also, the toilet could use a cleaning. The answer was we are sorry but that is our policy. Put your dirty towels and trash cans in the hallway. We will leave fresh towels and empty trash cans in the hall. No offer to come into the room to clean the toilet! I asked again at the front desk and got the same answer. So I had a dirty, smelly toilet in the room for the next day. This is a “4 Star AAA Hotel”? It seems to me that the hotel has decided to reduce the housekeeping staff and uses the above excuse. I stayed here before Covid and don’t recall any problems with housekeeping. Also the hotel informed me at check in that they were charging me a $ 20 daily resort fee. When I asked the purpose of the fee I was told that they don’t charge sales tax. Not sure what that has to do with adding a resort fee, but the front desk seemed to have that excuse scripted! (Since the hotel is on Indian land they can’t charge state sales tax!) Also, the on premises restaurant selection is limited on weekdays. The buffet was OK but the Italian restaurant was only fair. Suggest finding other accommodations and restaurants in the area!