Hotel Gibbs Downtown Riverwalk

Great architecture but better location This is a really lovely hotel! Wonderful location, historic building and yet all the mod cons. The staff were great, the bed was comfy, and the location is so convenient - you can see the Alamo from the hotel and it’s just a quick stroll to the Riverwalk.Would definitely recommend for all travellers looking to see the sights

Was great thanks to Kara Kara and Joy were the the best! I will not use another bartender, they are the best! Due to construction I still had a best time, ultimately due to Kara I had the best time and I would have just left because it was looking like it was closed. Kara is definitely an asset to any company. Hope these wind bar works out.

Historic Hotel with Great Location We really enjoyed our stay in this historic hotel located literally across the street from The Alamo and a short walk to the River Walk. Great staff and very comfortable and attractive room. The only draw back was the $45 a night parking (but high priced parking is common in the area).

HOTEL GIBBS The most Beautiful Fabulous Charismatic Glamorous Experience This hotel is immaculate and has decent rates especially the King Corner Suites. Checking in the attendants the two ladies who have checked me in were absolutely wonderful felt like you were coming home with the grandest welcome. (I have stayed twice at this hotel. Eclectic Bar wonderful atmosphere and crafted beers and excellent wine selection. HG offers free breakfast and it’s a culinary experience. Restaurant excellent chef and his specialty in the craft of creating meals out of this world. Thenroooms BRAVO BRAVO BRAVO and exceptional cleaning staff, extremely friendly and whatever you need just ask them they well get it for you. The beds and pillows are WOW I wanted to stay in bed the entire day.

Customer service severely lacks and so does the cleanliness I don't write reviews but this experience has compelled me to write my first one. Arriving late in the evening, we traveled up to our room, got off the elevator to a distinct smell of weed. Not great, not ideal but whatever. We were so tired that we just wanted to get into our room and call it a night. Awoke the next morning at around 7am to get our day started. Plugged in the iron provided to find out that it didn't work and proceeded to leak water all over the clothes. Easy fix right? Well, easy fix at any other hotel we have ever stayed at. I called down to the front desk around 745am explaining the situation and the front desk staff said "oh, housekeeping doesn't get here until 9am so I don't have anyone to bring it up to your room." I told her no problem, I'll come downstairs and get it. As soon as I arrive downstairs, the front desk staff told me "thanks, I've left a note for housekeeping to bring you up one at 9am." Excuse me, what? Unacceptable. So one of three things happened here but, I lean more to the fact that all three happened. One, housekeeping has all of the irons locked away in a vault that they only have access to and no other staff. Two, front desk couldn't provide the most basic of customer service and retrieve a working iron for me. Three, she didn't appreciate the way I was questioning why I could not get a working iron so she decided that we were going to be punished and our vacation was now going to revolve around the housekeeper's time. I asked for the GM contact info and refused to give it to me, she actually only gave me an assistant GM email address who didn't answer me back until a few days later. Great. I wasn't even going to write a review including the ridiculous cleanliness conditions of the room but here we are with the pictures of the disgusting room. Dust everywhere, mold in bathroom, non working lights, unknown dirty stuff on the bedframe. I don't understand why we couldn't be taken care of in the first place. Never in our 20+ years of coming to San Antonio have we experienced this and never again will we because we will bypass hotel gibbs.