Hyatt Vacation Club at Wild Oak Ranch, San Antonio

Good resort but insect problems and opportunity to maintain better We recently enjoyed a week at Hyatt Wild Oak Ranch. The resort was good, with generously sized apartments, a good selection of amenities and activities, and attractive grounds. The apartments are very well equipped and the standard of cleaning was high. Our apartment was a little dated, with some wear and tear. We were staying on the ground floor and suffered from insects coming in throughout our stay. Most of these were some form of woodlouse, though we did have some cockroaches. We requested that the apartment be regularly treated with spray, which it was (although some requests were not logged and required follow up), and that the insect strips were inspected. I assume that the strips were inspected, and if they were, would assume that all ground floor rooms will suffer from the same issue. By the end of our stay, we had accepted that this was part of the experience and allowed the insects to roam the apartment freely. The resort had just switched wifi supplier and wifi reception was poor across much of the resort, including virtually no coverage in our apartment. We raised this and were told that the WiFi was working correctly in our apartment and that there was no other connection that we could use. The hotel is clear that they take no responsibility for the safety of guests in and around the resort, including at the pools. It is still worth mentioning that the health and safety measures in place are very different to those we’ve experienced elsewhere. The water slides are fast and not monitored, and we witnessed a few collisions, with children going at the same time or not clearing the area quickly enough and getting crashed into. The lazy river isn’t monitored either, and we witnessed some reckless behaviour here too. Finally, the sauna and steam room are both located by the pool, with free access. Unlike most places, the guest has total control of the temperature and there is no auto shut off or emergency shut off. Personally, I’ve no issue with any of the above, it just means taking responsibility for your children to ensure their safety. There are numerous free activities available at the resort, including football pool, volleyball, badminton, shuffleboard, giant games (chess, checkers, jenga, connect four), corn hole, table tennis and mini basketball. There is also a nature walk, lazy river and fire pits for making s’mores included. It is great that these are all included, but the maintenance of some of these amenities was poor (see pictures). If Hyatt were to invest a small amount in the repair and replacement of these, it would make a huge difference. Overall, we enjoyed our stay and feel that the 3 star rating for the resort is accurate.

What in the world are the bad reviews for ? My husband and I wanted a quick get away to escape the TX heat. I love lazy rivers and we'd been to the other ones pretty recently...so we tried this place out. I was a little nervous after reading the reviews. Its almost like Jekyll & Hyde...anyway, after reading some of the ridiculous low ratings...I decided to take a chance on this hotel. Glad I did. Nice staff. Easy check in, easy check out. Hotel was clean, bed comfy. The wood trim on the bathroom mirror was flaking a little if you want to get picky...but seriously. I have been in high end hotels that had minor asthetic issues like that. They do ask if you want to go to some presentation- but after we said we weren't interested that was that. They have tubes for you to use in the lazy river, but you can bring your own as well. OH, one thing the lazy river isn't very deep...you really need a tube. We had a great stay.

Clanging pipes! Not worth our stay I was not happy with the amount of money paid for our stay. I am a DVC member and traded 144 points for two bedroom condo for family to stay at this place. We were located on the first floor 6351 in the corner. The unit would have been ok if we didn’t hear clanging all times of the night due old piping. Then it rained later that even only to find out gutters clanging noises. The hotel was unable to move us and only offered $200 voucher which had to be spent in 1 day. This is completely nonsense. We are inconvenienced and the only offer is $200? I preferred that they reimbursed my points and that wasn’t an offer. They had to know the unit had bad piping and to allow people to endure this inconvenience is crazy. The indoor/outdoor pool was great. Food expensive and would purchase elsewhere. The rooms appear dated and had an old feel to them. Smores event nice but expensive. They offer $5 and $20 packs. Better to get the $20 pack if for more than 1 person. Otter activities and each have a separate fee. We had a good time because of the pool.

Why I liked it.., I wanted to write this review because I don’t think some of the other reviews did this place justice. I just came back from a long weekend where I met up with my adult brother and sister, we didn’t have any kids with us. We had a great time and thought the condo was really nice. The bed was very, very comfortable, and the condo was well stocked as far as having some basics like a little bit of coffee, paper towels, toilet paper, regular amenities like a hotel with shampoo and the resort grounds were nice. We hung out at the lazy river. The cabanas are first come first serve no extra charge it’s nice and shady and even though it was 97 in San Antone was very comfortable. We floated around the lazy river, it wasn’t too crowded. Everybody was spaced out with plenty of chairs in shady spots and room for everyone. The main pool area could’ve been a little crowded, but I think the lazy river section is the better option. We staked out a spot early and spent the whole day just relaxing. We didn’t come across any overbearing staff any unreasonable rules. No one was in inspecting our belongings to make sure we didn’t have food or alcohol or outside beverages, a very laid-back Atmosphere. I would definitely recommend this place, Specially, for a short stay and I would definitely come back. I’ve stayed at the Hyatt Hill Country resort as well and would honestly say it’s a tough call of which one is the better option. I would say you could just save more money with the condo set up that you can provide your own food would be the definite pro of Wild Oaks Ranch.

Gone downhill over past few years We went to this resort about 10 years ago as part of a deal in exchange for sitting through a time share presentation and we enjoyed our experience at the resort. We had the offer to do this again and decided to take advantage of the deal. We saw a huge difference between how they have really let this place go over the past few years. First of all, the last time we went, we had access to the Hill Country Resort's pool and lazy river, which is far superior to the Wild Oak's pool and lazy river area. This time they informed us that this agreement is no longer in place and guests no longer have access to the other property's amenities. In addition, there were fewer activities than last time, such as no animal encounter at the kid's club, for example. Overall, the resort seems long in the tooth and not well-maintained. For example, this resort's pool has two water slides, but one was broken. In almost all of the hotel room hallways, the paint on the ground is scratched up, there are chips in the sidewalk and pool, and the sides of the hot tub have an accumulated buildup of a white substance on them. Also, the landscaping looks like it could use a lot of weeding and new plants. In our hotel room, we had to ask for a new fridge because ours wasn't working and the hotel room safe also wasn't working. There is no daily housekeeping service. Some of the details are lacking, such as the fact that they give you coffee filters that do not fit the the coffeemakers in your room, and they charge you for the coffee served in the lobby, which seems a bit on the tacky side. The rooms are paper thin and our neighbors (who, in all fairness were excessively noisy) kept us up most of the night. On the upside, the hotel was reasonably clean and the staff was very friendly and responsive. However, it seems as though this property has fallen on hard times. There are far better options in the area and we do not plan on returning again.